Customer Success Manager

4 weeks ago


Canada Lytica Inc. Full time

Based in Ottawa Canada, Lytica is a Supply Chain Intelligence company that has grown to become the most trusted electronic component cost reduction and risk mitigation platform worldwide. Lytica provides the only commercially available SaaS (Software as a Service) platform that allows a company to benchmark the competitiveness of their electronic component pricing against the real market. Since the introduction of Lytica’s proprietary cost benchmarking methodology, a growing list of top electronics manufacturers have made SupplyLens Pro a foundation in their pursuit of a world-class cost base improvement. With our unique proprietary SaaS offering and growing set of major global customers, Lytica is experiencing explosive growth – and we need you
We work with cutting edge technology. Lytica has some of the country’s top technology and analytics experts working to solve complex industry issues and make a real difference for our customers.
Executives and managers take genuine interest in your career progression. How about: a robust benefits plan, a remote/hybrid work environment, competitive compensation, social events, lunch & learns and of course an awesome team of colleagues to work with
Lytica is looking for a Customer Success Manager. As a CSM, you will join our growing Customer Success (CS) Team to lend your industry expertise in the Electronics space. You may currently be in a Program Manager or Senior Planner role in the electronic manufacturing ecosystem or at an EMS provider. Your daily work environment will be within the Lytica’s SupplyLensPro and Client Success platforms, helping to accelerate our customers’ onboarding and adoption of the platform to achieve their business objectives. You will work collaboratively with the customer to uncover patterns (or conclusions) hidden within a sea of data and present data findings professionally and intuitively to the intended audience. Your focus will be on retaining and growing existing accounts, applying your industry expertise to deliver insights with a heavily consultative edge to ensure that customers understand the value of the solution and can communicate that value within their organization.
You have Inside Sales or Program Management experience (or similar) within the electronic component industry or SaaS environment.
You are comfortable juggling multiple projects, poised under time pressure and unphased with tight deadlines
You take a proactive approach to Customer Management, relentlessly engaging in customer discussions to better understand their experience and challenges, gather and elicit customer feedback.
You have been involved in or responsible for the onboarding of customers and would be comfortable executing basic software training.
Have owned or managed a book of business (an assigned list of accounts).
You are experienced in managing and guiding the customer journey.
Understand clients’ challenges in how and why they can leverage Lytica’s unique data based on your electronics industry experience.
Train users within the OEM, EMS and CM space on best practices and recommend additional techniques / products to achieve their objectives.
Device Manufacturer, Distributor or Contract Manufacturer/EMS provider
Some familiarity with Customer Relationship Management platforms (Salesforce, Hubspot etc.) is an asset
The ability to relate technical information to non-technical customers
Demonstrates the ability to communicate clearly with customers both verbally and in writing
Flexibility to occasionally work outside of normal business hours to support customers overseas
We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact the Human Resources department and we will make all reasonable efforts to accommodate your request.



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