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International Support Specialist

1 month ago

Markham ON, Canada Quantum Management Services Ltd. Full time €36

Bilingual Client Support Specialist
Salary: $36 per hour 
Schedule: 3 days in-office, 2 days remote
Job Type: 1-year term, with strong potential for permanent status 
Our client, a leading pharmaceutical organization committed to advancing innovative healthcare solutions, is seeking a motivated and customer-focused Bilingual Client Support Specialist to join its Markham-based team. This hybrid role offers the flexibility of working three days on site and two days remotely, while maintaining a strong commitment to delivering exceptional customer support. In this position, you will be responsible for managing customer inquiries, resolving issues, and ensuring an outstanding service experience for both English- and French-speaking clients.
Respond promptly and professionally to customer and sales representative inquiries via phone and email, ensuring thorough and accurate resolution.
- Manage customer accounts and orders, including verification, order processing, tracking, and issue resolution.
- Support new customers and users of the online ordering portal, offering guidance and troubleshooting as needed.
- Document and resolve customer and sales interactions, escalating issues to appropriate departments when required.
- Collaborate effectively with cross-functional teams to support order accuracy, customer satisfaction, and process improvements.
- Adhere to customer service standards, policies, and procedures while maintaining a positive and professional attitude.
College diploma, university degree, or related post-secondary education.
- Fluency in both English and French, with strong verbal and written communication skills.
- 2+ years of experience working in high-volume contact centre environments.
- Proficiency with SAP (ECC, Order to Cash) or similar order management systems; strong technical aptitude and ability to navigate multiple systems.
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