Sales Support Specialist

4 days ago

Markham, Ontario, Canada Select Source International Full time
  • Job title – Sales Support Specialist
  • Job location type – Onsite
  • Location – Markham, Ontario, CAN, L6C 0M1
  • Job type – Contract – 12 Months
  • Shift Schedule – Day Shift (8 AM to 4:30 PM or 9 AM to 5 PM)

Responsibilities

  • Support the sales growth of an assigned geographic area to achieve financial targets for multiple P&L. May be responsible for targeted clients, stable regions, and/or medium sales territories.
  • Manage customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems, by phone or e-mail.
  • Perform operational activities such as creation of accounts, setup of items, management of E-commerce platform orders, follow business processes and policies to ensure compliance.
  • ITO – Presales support, customer inquiries, quote preparation.
  • OTR - Order entry and order management. Coordinate all entities involved in providing pre-order booking support, order entry and order management support up to shipment and invoicing.
  • Finance Support – Key contact for customers and sales teams to resolve financial issues, billing disputes, credit memos, collections, and payments including credit card transactions.
  • Identify and execute on opportunities for continuous improvement that impact on customer satisfaction, productivity, and cost control.
  • Build customer satisfaction through outstanding relationships and communications.

Qualifications & Requirements

  • Bachelor's degree or diploma from an accredited university or college
  • At least 3 years of experience in a customer service or sales position
  • Strong oral and written communication skills.
  • Extremely proficient with MS-office
  • Knowledge in SAP

Experience
– 2+ Years

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