IT Support Specialist

5 days ago

Markham, Canada Gelenk Networks Inc. (DBA GenVoice Telecom) Full time

**Issue Resolution**

Our intelligent R&D team consists of an accomplished group of innovators with a strong technical background and deep knowledge in business telecommunication, VoIP, eSIM and Text(SMS/MMS) and 5G messaging(RCS) systems. Our mission is to provide premium service and outstanding customer experience and cater to clients' individual needs.

We are looking for a proactive and detail-oriented **IT Support Specialist** to manage office IT infrastructure, server maintenance, VoIP configuration, and ticketing system operations. This role is critical in ensuring the seamless operation of our IT systems, supporting end-users, and enhancing overall IT efficiency.

**Key Responsibilities**
- **Office IT Management**

Oversee the daily IT operations of the office, ensuring the smooth functioning of hardware, software, and network systems. Manage IT assets, including procurement, setup, and maintenance of computers, printers, and peripherals. Ensure IT security protocols are followed, including data protection and access control measures.
- **Server Administration**

Configure, maintain and troubleshoot company servers to ensure optimal performance and uptime. Perform regular backups, system updates, and security patches. Monitor server performance and implement proactive measures to mitigate risks.
- **VoIP Configuration & Support**

Set up, configure, and maintain VoIP systems for seamless internal and external communications. Troubleshoot VoIP issues, ensuring mínimal disruption to business operations. Work closely with service providers to optimize system performance.
- **Ticketing & User Support**

Manage and resolve support tickets efficiently, ensuring prompt response times and resolution. Provide technical assistance to employees, resolving hardware, software, and connectivity issues. Maintain detailed records of IT issues and solutions to improve future troubleshooting processes.

**Requirements**:
**Experience**:

- 3+ years of experience in IT support, system administration, or a related role.
- Hands-on experience managing office IT infrastructure and support ticketing systems.
- Familiarity with VoIP configuration and troubleshooting.

Technical Skills:

- Proficiency in Windows, macOS, and Linux environments.
- Experience with server setup, maintenance, and security protocols.
- Strong knowledge of networking (VPN, firewalls, routers, switches).

Soft Skills:

- Excellent problem-solving abilities and attention to detail.
- Strong communication and interpersonal skills to assist non-technical users.
- Ability to work independently and manage multiple tasks effectively.

**Certifications (preferred)**:

- **CCNA, CompTIA A+/Network+, or relevant IT certifications are a plus.**

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Language**:

- Chinese (required)

Licence/Certification:

- CCNA or higher certification (required)

Work Location: In person

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