Operations Support Specialist
5 days ago
**Job Title**:Operations Support Specialist
**Job Category**:Non-Exempt
**Department**:Valuations
**About the Role**
The Operations Support Specialist is responsible for supporting the network management team in the day-to-day operations and strategy of networks of independent field agents. Your analytic, communicative, and personable nature will give you the edge necessary to build strong, long-term relationships with field agents to deliver our service offering while exceeding internal and client expectations and performance targets.
**Responsibilities**
- Interact with field agents, company clients, and internal partners
- Deliver consistent and thorough communication
- Provide operational support for Network Management teams
- Provide coverage for Region Managers, including setting region allocations, completing order assignments, and making scorecard calls
- Support the development and growth of field agent relationships through strategic execution with Region Managers
- Leverage analytics and relationship building to ensure internal targets for quality, delivery, and revenue are exceeded
- Work with internal partners and management to identify potential issues and provide resolution
- Other duties and projects as assigned
**Skills and Expertise**
- College/University degree preferred and/or a 1-2 years of progressive business experience
- Some experience/knowledge of the mortgage banking, real estate, or appraisal management industry a plus
- Incredible attention to detail and sound decision-making skills
- Customer service, leadership, sales, and communication abilities
- Excellent written and oral communication skills
- Ability to work independently as well as in a fast-paced team environment
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties, and skills required.
**About Solidifi**
**Equal Opportunity Employer**
Solidifi is an Equal Opportunity Employer; applicants are considered for all roles without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Please advise us at any point during the recruitment and selection process if you require accommodation. Solidifi is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.
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