Application Production Support

1 month ago


Montréal QC, Canada eTeam Full time

Job title: - Application Production SupportLocation: - Montreal, QCDuration: - 12 MonthsPay rate: - $77/hr - $82/hr without any benefitsResponsibilities:Level 1 and 2 SupportActive monitoring of production activitiesPerform remediation steps when requiredInterface with external IT communities to resolve incidentsWork with development community for Level 3 incident escalationsLog work and effort in support tracking application and work with team and management to reduce recurring issuesAvailable for after-hours support activities, when necessaryChange and Request ManagementResponsible and accountable for changes to the production environment for NAR applicationsWork with development community for release prioritizationEnsure that requests for change adhere to Group and Department PoliciesAvailable for after-hours and/or weekend change activities, when necessaryReporting & Special ProjectsParticipate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-releaseRegular reporting to line manager for prioritization and escalationConduct and participate in meetings with related communitiesPerform control result analysis and reporting and take up corrective actions as neededAs required, take up project management responsibilities for special projectsMinimum Required Qualifications5 or more years of professional experience as a Functional Support Analyst and/or similar roleExperience in Banking / Financial sector with knowledge of financial productsBackoffice Settlements Systems experience preferred.Preferred Qualifications.Unix/Linux hands on experience with knowledge of day-to-day commandsDatabase skills (Sybase, MS SQL)Windows servers experienceScripting experience (Shell, PowerShell, ..._)Strong analytical and problem-solving skills.



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