Application Support Specialist

2 months ago


Montréal QC, Canada HireTalent - Diversity Staffing & Recruiting Firm Full time

Job Description:Title: IT Application Support Client ID: 14253274Contract Duration: 12+ Months (Hybrid)Location: 2001 Robert-Bourassa, Montreal H3A 2A6, QC, CanadaResponsibilities: Level 1 and 2 SupportActive monitoring of production activitiesPerform remediation steps when requiredInterface with external IT communities to resolve incidentsWork with the development community for Level 3 incident escalationsLog work and effort in support tracking applications and work with team and management to reduce recurring issuesAvailable for after-hours support activities, when necessaryChange and Request ManagementResponsible and accountable for changes to the production environment for NAR applicationsWork with the development community for release prioritizationEnsure that requests for change adhere to Group and Department PoliciesAvailable for after-hours and weekend change activities, when necessaryReporting & Special ProjectsParticipate in project elaboration phases to ensure the application production team is aware of upcoming changes, and that the team has the required skills for supporting changes post-releaseRegular reporting to the line manager for prioritization and escalationConduct and participate in meetings with related communitiesPerform control result analysis and reporting and take corrective actions as neededAs required, take up project management responsibilities for special projectsMinimum Required Qualifications5 or more years of professional experience as a Functional Support Analyst and a similar roleExperience in the Banking / Financial sector with knowledge of financial productsBackoffice Settlements Systems experience preferred.Preferred Qualifications. Unix/Linux hands-on experience with knowledge of day-to-day commandsDatabase skills (Sybase, MS SQL)Windows servers experienceScripting experience (Shell, PowerShell, …_)Strong analytical and problem-solving skills.



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