Manager - Business Operations & Planning

4 weeks ago

Toronto ON, Canada Living Beauty Inc. Full time

Based in Toronto, over the past 9 years Living Beauty Inc. has established itself as a leader in the Canadian beauty industry. As a national distributor we’ve carefully curated an assortment of professional and cult beauty brands including Biologique Recherche, Loveseen, Manucurist, Olverum and Codex Labs. Living Beauty Inc. is the fastest growing company in the specialty beauty space in Canada, and is at the forefront of innovation in our field.

Rounding out all distribution channels, Living Beauty is excited to bring new brands to the Canadian consumer and continue to solidify itself as the top trusted source in beauty.

Based in Toronto and reporting to the Director of Retail, the successful candidate is responsible for the coordination and execution of all administrative tasks related to the successful operation of the D2C business. This role reports to our Toronto, ON office.

Monitor the online portal (Shopify) updating product information, pricing and images to ensure the portal is continuously up-to-date and reflective of marketing campaigns etc.
Onboard new brands and products by uploading to shopify in a timely manner.
Monitor and organize inventory while effectively tracking new products and shipments.
CSM portal management. Respond to inquiries, complaints and order issues from customers and give after-sales support when requested
Store and sort D2C financial and nonfinancial data in electronic form and present reports.
Attend product knowledge training and develop an understanding of all the company's services, brands and products
Assist with new openings, special projects and any off site activations.
Assist with follow-up from meetings and moving the projects forward.
Build and maintain strong working relationships with internal partners/vendors/brand founders and external partners/editors/agencies.
2+ years progressive work experience in a support function
~ Previous experience working in (exposure to) the consumer goods, hospitality, or cosmetics industries is preferred
~ Excellent communication skills, time management, organization skills, proactive, collaborative, team player.
~ Proficiency in MS Office, with an emphasis on PowerPoint.
~ Self-starter with a down to earth and flexible work style
Collaborative while being able to work independently to move projects forward, prioritize tasks, and meet deadlines

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