Manager - Business Operations & Planning

3 weeks ago

Toronto ON, Canada Innocean Worldwide Canada, Inc. Full time

If you're ready to level up and eager to be part of a leading creative advertising agency that’s all about exploring further and doing great work, then you're exactly who we're looking for
We want someone who's not just a team player but an ambitious and creative spirit who wants to work with and support our fantastic cross-functional agency crew. To help us create and maintain an environment that not only runs smoothly and efficiently but also fosters a culture of collaboration, innovation, and business success.
This is a role where you'll be at the forefront of streamlining office operations. From handling service contracts to elevating our office vibe, we’re looking for someone with a knack for problem-solving and a keen eye for detail.
This role is all about keeping things organized, managing negotiations, and maintaining oversight on operational elements across the board. If you're ready to tackle these challenges head-on and make a meaningful impact, start exploring a career with INNOCEAN Worldwide.
Serve as the primary point of contact for all vendor communications including printer services, cleaning companies, the property manager, beverage suppliers, and others. Negotiate contracts, manage service agreements, and ensure that all vendor deliverables meet quality and timeline expectations.
· Assist the HR and IT departments with administrative tasks as needed. This may include coordinating with IT for setting up hardware and software for new hires and exits. As well as supporting the HR department in logistical arrangements for onboarding, filing documents, leasing, liaison activities, parking arrangements, and managing insurance-related tasks.
· Office Appearance and Orderliness: Regularly evaluate the office environment and adjust to enhance its look and feel. Implement and maintain standards of cleanliness and organization throughout the office. Move furniture and purchase furniture and office equipment as needed. Maintain the cleanliness and organization of the office, including communal areas like the kitchen and boardrooms, ensuring these spaces are equipped and presentable.
· Security and Facilities Maintenance: Manage access controls, including security passes, camera systems, and keys. Coordinate staff travel arrangements, ensuring smooth and cost-effective travel planning.
· Actively participate in the agency's social committee and help manage agency events. Be part of the Health and Safety committee, ensuring the office is to government standards and employees are aware. Be part of the Inclusion committee, contributing to a positive and inclusive workplace culture.
· Physical Tasks: Must be capable of lifting and moving office furniture and equipment as required to support office reorganization or setup needs.
2-3 years of experience with office management
~ Agency or creative company experience is a strong asset
~ Bilingualism an asset - from French, to Korean, or another language, proudly tell us what you’ve got
~ First Aid certification is an asset but not required.
~ Physical ability to lift and move furniture and equipment as needed.

Proven experience in an operations management role or similar, with a strong emphasis on vendor management, office administration, and support services.
· Strong negotiation and communication skills, capable of building and maintaining positive relationships with vendors, staff, and management.
· Technical proficiency with office hardware and software, including the ability to troubleshoot minor IT-related issues.
· People-first and Inclusive of all – we’re proud to be recognized by ‘Great Places to Work’ - three years in a row and counting – overall, as well as for youth, inclusion, and as a Best Place to Work for Women.
·Flexible hybrid work set up, with an awesome space at King Street West for collaboration and team get-togethers.
·Our comprehensive plan covers insurance must-haves and nice to haves from full benefits coverage and flex spending account for additional $$$, to RRSP’s confidential individual counselling, and paid personal days for you to take care of you.
·INNOCEAN Canada is an equal opportunity employer that is committed to diversity, inclusion, and teamwork. Any disability-related needs will be accommodated throughout the recruitment process.
Employment type Full-time

Job function Advertising, Administrative, and Customer Service
Retail Operations Coordinator, Full Time Yorkdale
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