Sales and Service Administration Assistant

3 weeks ago

Waterloo ON, Canada Ontario Teachers Insurance Plan Full time
Sales and Service Administration Assistant - 4-month Summer Student - Remote/Hybrid
  • Contract
  • Department: Broker Administration

Who We Are

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employeesfeel valued forthe work they do, supportedasthe people they are, andincluded in thevery fabric of the organization: they bringtheirbestto work every day. And that's why we mean itwhen wesay we put our people at the centreofeverything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.

What You’ll Do:

You’ll be responsible for:

  • Provides support to the Brokers in the Group Home & Auto and Lifestyle teams and helps respond to various inquiries and information requests.
  • Completes administrative requests, which includes assembling information and documents, and/or making changes to policies.
  • Completes follow-up by contacting appropriate parties via letter, email or telephone.
  • Consults with the Brokers to help resolve problem situations as required.
  • Prepares and processes responses in accordance with established standards.
  • Distributes mail and faxes. This includes opening and sorting mail correspondence for distribution to employees, as well as scanning and electronic indexing.
  • Completes data entry in the Broker Management System.
  • Keeps information confidential to protect operations.
  • Performs other duties within competence, as assigned.

Let’s Talk About You:

This is the unique blend of skills and experience we would love to see in an ideal candidate:

  • A minimum of one year’s post-secondary education in a related field.
  • A minimum of one year of experience in an office is an asset.
  • Intermediate knowledge of Microsoft Office Suite applications.
  • Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
  • Superior time management and organizational skills to manage competing priorities, including project management skills.
  • Ability to learn and adapt in a fast-pace environment including working with various computer programs, databases and software.
  • Ability to work independently and as part of collaborative team environment.
  • The ability to communicate in French will be considered an asset.

We also consider your potential. If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.

Let’s work together If you are interested in this opportunity, please apply online.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.

We are an equal opportunity employer and encourage applications from all qualified individuals.We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

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