Sales and Service Administration Assistant

6 months ago

Waterloo, Canada Orbit Insurance Services Full time

**Company Description** Who We Are**

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.
**Job Description** What You’ll Do**:
You’ll be responsible for:

- Provides support to the Brokers in the Group Home & Auto and Lifestyle teams and helps respond to various inquiries and information requests.
- Completes administrative requests, which includes assembling information and documents, and/or making changes to policies.
- Consults with the Brokers to help resolve problem situations as required.
- Prepares and processes responses in accordance with established standards.
- Distributes mail and faxes. This includes opening and sorting mail correspondence for distribution to employees, as well as scanning and electronic indexing.
- Completes data entry in the Broker Management System.
- Keeps information confidential to protect operations.
- Performs other duties within competence, as assigned.

**Qualifications** Let’s Talk About You**:

- A minimum of one year’s post-secondary education in a related field.
- A minimum of one year of experience in an office is an asset.
- Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
- Superior time management and organizational skills to manage competing priorities, including project management skills.
- Ability to learn and adapt in a fast-pace environment including working with various computer programs, databases and software.
- Ability to work independently and as part of collaborative team environment.
- The ability to communicate in French will be considered an asset.
- OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities._
- As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique._

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