Guest Services Manager

2 weeks ago


Cornwall ON, Canada Away Resorts Ltd Full time

Hours of Work : 40 hours - weekends required
Transport Provided : No
Guest Services Manager
Contract: 40 Hours; Permanent 
We need you to lead, manage and motivate a team of Guest Services Assistants to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave.
Managing a team of holiday heroes and reporting to the Guest Experience Manager, you will be running the Guest Services department.
Managing, training and motivating your team of Guest Services Assistants
Managing team rotas
You will be responsible for managing holiday bookings.
Resolving customer complaints.
Liaising with and helping out colleagues onsite to ensure that our guests experience is always excellent
One more thing…holidays happen at holiday times, so you may need to work your magic on bank holidays and weekends too.
Skills, experience and qualities you’ll need
Outstanding people skills – friendly, patient and always ready to help
A solid understanding of budgeting and finance
It’s the icing on the cake if you have experience in the holiday sector specifically, but don’t worry if you haven’t, we provide plenty of training.
We have a can-do, fun-loving, people-centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers - have a read about it here and decide if it describes you.
To find out more about what it’s like to work for Away Resorts, check us out at  .
#



  • Cornwall, ON, Canada Away Resorts Ltd Full time

    Hours of Work : 16 hours per week - Part Time Location : Tattershall Lakes, Lincolnshire Location:  The Lakes Rookley, Isle of Wight Salary:  £11.44 per hour What we need in a nutshell  We want you to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they...

  • Guest Attendant

    4 weeks ago


    Cornwall, Canada Chartwell Retirement Residences Full time

    Chartwell Chateau Cornwall Retirement Residence 41 Amelia Street, Cornwall, Ontario K6H 7E5 - Casual - Ref: 11076-11-137585 - March 22, 2023 **At Chartwell, we’re all about Making People’s Lives Better for our residents, their families, and our employees. Join an exceptional group of diverse, caring, and passionate people who are inspired to make a...

  • Guest Service Agent

    3 weeks ago


    Toronto, ON, Canada Drake Art Full time

    Celebrating its 20th anniversary this year, The Drake is a growing Canadian hospitality brand focused on lifestyle hotels, food + drink and special events. We’re more than a place to sleep, eat + drink; we believe culture and community matter and are committed to an exceptional hospitality experience delivered in our signature style; one that is genuine,...


  • Niagara-on-the-Lake, Canada Niagara Pet Resort Full time

    We are looking for an adaptable, hardworking Guest Services Administrator to oversee the daily operations of our pet resort. As a Guest Services Administrator, you will manage all reception activities including retail and see to the functionality of hotel amenities (such as the blow dry bar, drive thru, and daycare services). You will provide a smooth...

  • Guest Services Agent

    4 weeks ago


    Niagara-on-the-Lake, Canada Holiday Inn Express Niagara-on-the-Lake Full time

    The Holiday Inn Express & Staybridge Suites hotels are actively recruiting for our Guest Services team, who will help to create unique, fun and memorable experiences for those travelling to the area and who are calling us "home". Flexible scheduling available for either part-time hours and/or seasonal full-time hours. RESPONSIBILITIES - Answers internal or...


  • Toronto, ON, Canada RioCan Full time

    Who We Are RioCan is one of Canada's largest Real Estate Investment Trusts (REIT). We own, manage and develop retail-focused, increasingly mixed-use properties in Canada's major markets. We pioneered the REIT concept almost 30 years ago and have transformed Canadian real estate. We are proud to be recognized as one of Canada's Greenest...


  • Toronto, ON, Canada Drake Art Full time

    Celebrating its 20th anniversary this year, The Drake is a growing Canadian hospitality brand focused on lifestyle hotels, food + drink and special events. we believe culture and community matter and are committed to an exceptional hospitality experience delivered in our signature style; We value honesty and spontaneity because that's the stuff of real...


  • Toronto, ON, Canada Four Seasons Hotels Ltd Full time

    Coordinator, Residential Guest Relations page is loaded Coordinator, Residential Guest Relations Apply locations Four Seasons Corporate Office Toronto time type Full time posted on Posted 2 Days Ago job requisition id REQ10314111 About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to...

  • Kitchen Manager

    7 days ago


    Cornwall, ON, Canada Away Resorts Ltd Full time

    Weekends required.  Someone who understands that exceptional food and drink are central to a happy holiday. From leading your team’s development to stocks, yields and audits but most of all doing what you love to do...cooking! This is an exceptional opportunity for a skilled Kitchen Manager who is looking to show off their creative skills. We’re...


  • Cornwall, ON, Canada Bluedome Outdoor Activities Full time

    Salaryand Benefits Full time, Permanent post Salary Scale: £28,000pa dependent upon qualifications and experience Closing date TBC Required Qualifications - British Canoeing Coaching or Leadership Award Porthpean Outdoor Education Centre is recruiting for the role of Deputy Activities Manager. In the absence of our Activities Manager, you will hold...


  • Cornwall, Canada Eastern Ontario Training Board Full time

    **NEWCOMER EMPLOYMENT & WELCOME SERVICES & LOCAL IMMIGRATION PARTNERSHIP** The NEWS centre provides programming designed to integrate newcomers into the community through employment & settlement services within the communities of the United Counties of Stormont, Dundas and Glengarry and Prescott and Russell. The LIP brings together service providers,...

  • Service Manager

    4 weeks ago


    Cornwall, Canada Cornwall Volkswagen Full time

    **Job Title: Service Manager** **Company: Cornwall Volkswagen** **Location: Cornwall, Ontario, Canada** *** **Job Summary: Cornwall Volkswagen is seeking a dedicated and experienced Service Manager to join our team. As a Service Manager, you will be responsible for overseeing various aspects of our service department, including customer intake, shop...


  • Cornwall, ON, Canada Away Resorts Ltd Full time

    Hours of Work : 40 hours per week- permanent Hours of work: 40 Hours, Permanent Contract We need someone who will keep our accommodation, and the holiday park, in tip-top condition and looking spectacular, repairing, maintaining, renewing, and improving everything from the entrance signage to the back fence. You will work as part of the Park Services...


  • Cornwall, Canada Shoeless Joe's Sports Grill Cornwal Full time

    We are looking to hire two Front of House Manger to start immediately. Salary to be negotiated. Shoeless Joe’s Sports Grill is focused on being the Dominant Sports Destination delivering great food and great drinks with outstanding service. We are “the next best thing to being there!” Our facilities, atmosphere and people are what make us great. We...


  • Chatham-Kent Unitary Authority, ON, Canada EightSix Network Inc Full time

    Job Type: Full-Time You are a service expert who thrives in the dynamic world of the dining room. On that note, meet Match Eatery and Public House. You know how to throw a good party and make everyone feel special and welcome. In this key role, you will oversee steakhouse operations while providing management support in the dining room. You will also...


  • Cornwall, Canada Bluedome Outdoor Activities Full time

    Salaryand Benefits Full time, Permanent postSalary Scale: £28,000pa dependent upon qualifications and experience Closing date TBCRequired Qualifications - British Canoeing Coaching or Leadership AwardPorthpean Outdoor Education Centre is recruiting for the role of Deputy Activities Manager. In the absence of our Activities Manager, you will hold the...


  • Cornwall, Canada Bluedome Outdoor Activities Full time

    Salaryand Benefits Full time, Permanent postSalary Scale: £28,000pa dependent upon qualifications and experience Closing date TBCRequired Qualifications - British Canoeing Coaching or Leadership AwardPorthpean Outdoor Education Centre is recruiting for the role of Deputy Activities Manager. In the absence of our Activities Manager, you will hold the...


  • Cornwall, Canada Bluedome Outdoor Activities Full time

    Salaryand Benefits Full time, Permanent postSalary Scale: £28,000pa dependent upon qualifications and experience Closing date TBCRequired Qualifications - British Canoeing Coaching or Leadership AwardPorthpean Outdoor Education Centre is recruiting for the role of Deputy Activities Manager. In the absence of our Activities Manager, you will hold the...


  • Mississauga, ON, Canada Nothing Bundt Cakes Full time

    The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests,...


  • Cornwall, ON, Canada Cellphonecentre Full time

    This is NOT your typical retail sales management job. We are looking for a highly motivated individual with a burning desire to succeed in a hybrid retail sales management role. We are a team of mobile communication experts who go the extra mile to ensure our clients get the best device, the best plan, and the best experience. Our mission is to make our...