Guest Experience Ambassador

3 weeks ago

Toronto ON, Canada RioCan Full time

Who We Are

RioCan is one of Canada's largest Real Estate Investment Trusts (REIT). We own, manage and develop retail-focused, increasingly mixed-use properties in Canada's major markets. We pioneered the REIT concept almost 30 years ago and have transformed Canadian real estate.

We are proud to be recognized as one of Canada's Greenest Employers and a Greater Toronto's Top Employer. At RioCan, you can build a career with real impact and longevity. You get the stability and resources of an established company and the entrepreneurial and collaborative spirit of a start-up. Life at RioCan is dynamic and fast-paced. We know that great ideas can come from anywhere, and we empower our people to suggest and implement them. We value different voices and perspectives and appreciate that the unique backgrounds and identities we each bring to our jobs make the whole business stronger.

What is The Well?

The Well is a unique and innovative joint venture between Allied and Riocan.

Located at Spadina and Front, The Well brings together three million square feet of retail, office, and residential space constructed over 7.7 acres. Through this, The Well sets the stage for meaningful experiences that draw people from down the street and across the globe to eat, shop, work, live and play in Toronto.

As this is a newly constructed property, we are building a team with the same level of excellence in mind. The team at The Well will be dynamic, nimble, and agile. It will be focused on new initiatives, innovation, efficiency, and continuous improvement. If this sounds like you, we welcome your application.

Allied is looking for a part-time Guest Experience Ambassador to join our team at The Well in Toronto.

As a Guest Experience Ambassador, you are the face and heart of The Well. The Well is a place where we put our guests first, and our priority is to ensure they enjoy their experience during their visit. Our Guest Experience Ambassadors are people-centric and connect with guests in a relatable way. As a member of The Well marketing department, the focus is to provide exceptional service throughout the guest’s journey.

Who are you?

We are building upon our achievements at Allied, and the future is exciting. How can we be so sure? We have people like you—engaged, risk-takers who consistently deliver their best.

Throughout your career, you have stood out for your pursuit of excellence. You are self-motivated, take ownership, and lead by example. In doing so, you elevate your team and collaborate towards your collective goals.

Above all, you are excited by Allied’s mission and the contribution we make to cities and communities.

What will you do?
  • Support guests to access our range of services, amenities and programs which includes gift card kiosk sales, retail, and community information, as well as promotion of property events and activations.
  • Develop and cultivate relationships with The Well retailers, residence managers and community organizations to be well-versed in localized activities, programs, and events.
  • Receive and direct all incoming calls and inquiries, via telephone, email, Google Chat, FB & IG Messenger, and Web Chat by answering questions or connecting the user with the appropriate department. Ensure inquiries are answered promptly and a high level of customer service is maintained.
  • Perform gift card sales and shift reconciliation reports.
  • Perform daily opening and closing procedures.
  • Maintain a clean and organized workspace.
  • Dispatch Security and Operations personnel via a portable radio system when required.
  • Coordinate with Guest Experience Ambassadors to address community engagement needs on social media platforms.
  • Maintain ongoing interaction with guests of The Well and act as a liaison between guests, residents, office users, security, building operations, marketing, and administrative staff.
  • Assist with maintaining the Guest Experience database of FAQ’s and scripts.
  • Assist the Marketing Department with the preparations and execution of marketing programs as required, both at The Well and in the surrounding community
  • Maintain all necessary tracking and inventory of Guest Experience programs and supplies.
  • Adhere to the corporate communication guidelines.
  • Participate in the digital file management and organization of the Guest Experience team SharePoint drive.
  • Perform general administrative tasks as requested.
What are we looking for?
  • Minimum of 2+ years of customer service, hospitality, or related experience.
  • Post-secondary education preferably in Business, Hospitality, Communications, or relevant field.
  • Ability to work independently.
  • Knowledge of Google Suite and streamlined social media platforms.
  • Excellent verbal and written communication skills.
  • Must be organized, able to multi-task and follow strict deadlines.
  • Able to adapt to changes in workflow and business priorities with ease.
  • Natural relationship builder and team worker.
  • Flexibility to work evenings and weekends as needed.
Would be an asset:
  • Understanding of AODA compliance.
  • Good knowledge of print standards.
  • Experience with MailChimp.

Why join RioCan?

We believe in rewarding you for what you do and investing in your career and long-term success. Our total rewards and perquisites program is designed to fit and enrich your life physically, emotionally, financially, and socially. We offer eligible employees:

Work / Life Balance that prioritizes YOU. Enjoy a hybrid work model with flexible work hours, an extra-long weekend with our RioCan Cares Day, and half days before every long weekend in the summer.

Professional Growth and Development that includes a continuing education reimbursement, a mentorship and leadership development program, on-demand online learning, and cross-training opportunities.

An Extensive Health and Benefits Program that includes health and dental benefits for you and your family starting on day one, a healthcare spending account, an employee family and assistance program, virtual healthcare, and other resources.

A Comprehensive Retirement Program to help prepare our employees for the future. This includes matching employee contributions in a retirement savings plan, pension plan, and an employee unit purchase plan.

Additional Perks and Benefits that include paid time off, parental leave top-up, various employee discounts, employee referral and recognition programs, and opportunities to participate in community initiatives, committees, and social events throughout the year.

We are committed to creating a diverse and inclusive work environment where all employees are valued, included, and empowered to do their best work and bring great ideas. People are at the core of who we are, and we respect that they have taken all paths to get here. RioCan welcomes applications from all candidates and is committed to providing accommodations for people with disabilities. If you require accommodation at any stage of the application process, please let us know, and we will be happy to work with you to meet your needs.

You can visit us at to learn more about who we are and what a career at RioCan can look like for you.

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