Service Manager
1 month ago
**Job Title: Service Manager**
**Company: Cornwall Volkswagen**
**Location: Cornwall, Ontario, Canada**
***
**Job Summary: Cornwall Volkswagen is seeking a dedicated and experienced Service Manager to join our team. As a Service Manager, you will be responsible for overseeing various aspects of our service department, including customer intake, shop management, customer service, customer follow-up, and vehicle intake. We are looking for a motivated individual with strong leadership skills, exceptional customer service abilities, and a passion for the automotive industry. If you thrive in a fast-paced environment and have a proven track record of delivering excellent service, this is an exciting opportunity for you.**
**Responsibilities**:
- **Manage the daily operations of the service department, ensuring efficient workflow and timely completion of tasks.**
- **Greet and assist customers in a professional and friendly manner during the intake process.**
- **Provide exceptional customer service by addressing customer inquiries, concerns, and complaints promptly and effectively.**
- **Ensure accuracy of all customer information in DMS, and complete organized records of all service customer interactions.**
- **Oversee shop management, including technician assignments, scheduling, and ensuring work quality and efficiency.**
- **Coordinate vehicle intake process, including inspecting vehicles, documenting customer concerns, and assigning appropriate service work.**
- **Develop and implement strategies to enhance customer satisfaction and retention.**
- **Monitor service department performance metrics and implement improvement initiatives as needed.**
- **Promote teamwork and a positive work environment.**
- **Collaborate with the parts department to ensure timely availability of required parts and accessories.**
- **Complete all required skill-based learning as per VW Canada Academy Learning requirements to ensure annual certification is met.**
- **Ensure that all VW Canada policies and procedures are correctly adhered to, including but not limited to warranty, service process and 5 Star customer survey follow up.**
**Requirements**:
- **High school diploma or equivalent; post-secondary education in automotive technology or a related field is preferred.**
- **Proven experience in a similar role, preferably in an automotive dealership or service center.**
- **Excellent communication and interpersonal skills.**
- **Demonstrated ability to provide outstanding customer service.**
- **Exceptional organizational and multitasking abilities.**
- **Ability to work in a fast-paced environment and adapt to an ever-changing industry.**
- **Valid driver's license.**
**We offer a highly competitive compensation package for the right individual, which includes wages, bonus and full employee health and dental benefits paid for by the organization.**
**How to Apply**:
**Salary**: $45,000.00-$75,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Life insurance
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Cornwall, ON K6J 3R7: reliably commute or plan to relocate before starting work (required)
**Experience**:
- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
Expected start date: 2023-07-24
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