Guest Service Representative Location: ON-Mississauga-L5K 0A1 Post Date: 06-16-23
2 weeks ago
The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.
Accountabilities/Duties:
- Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
- Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
- Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
- Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
- Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
- Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
- Assists the Crafter in preparing cake decorations and packaging supplies as needed.
- Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
- Maintains a consistent work attendance and punctuality record.
Core Values and Competencies:
- Servant’s Heart
- Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
- Keeps the good of the team or guest ahead of personal interests or gain.
- Displays humility and empathy in interactions with others.
- Spirit of a Champion
- Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
- Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
- Operates with a strong sense of urgency and adheres to NbC brand standards.
- Genuine Connections
- Projects warmth, enthusiasm, and optimism that attracts others.
- Builds positive, productive relationships with all team members.
- Listens actively and communicates openly, clearly and respectfully.
Knowledge, Skills, and Abilities:
- Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
- Enjoys interacting with diverse people and excels at providing a superior guest experience.
- Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
- Is diligent, organized and self-motivated.
- Has the ability to understand and carry out oral and written instructions and request clarification when needed.
- Is comfortable with new technology and has the ability to operate a point-of-sale system.
- Has the capacity to stand for extended periods of time and work in a fast-paced environment.
Education, Certifications and Work Experience Requirements:
- Applicants must be 16 years of age or older.
- While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.
Work Availability:
Flexibility to work various shifts based on holidays and on changing business demands.
#J-18808-Ljbffr-
Mississauga, Canada Nothing Bundt Cakes Full timeThe Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests,...
-
Mississauga, ON, Canada Nothing Bundt Cakes Full timeThe Nothing Bundt Cakes (NbC) Assistant Baker partners with the Baker to ensure that cakes of the highest quality are consistently created for our guests and contributes to superior service by meeting production demands. Following strict proprietary recipes, NbC production methods, and food safety standards, the Assistant Baker helps the Baker perform the...
-
Mississauga, Canada Nothing Bundt Cakes Full timeThe Nothing Bundt Cakes (NbC) Assistant Baker partners with the Baker to ensure that cakes of the highest quality are consistently created for our guests and contributes to superior service by meeting production demands. Following strict proprietary recipes, NbC production methods, and food safety standards, the Assistant Baker helps the Baker perform the...
-
Member Services Representative
4 weeks ago
Mississauga, Canada Crunch Fitness-Mississauga Full timeCrunch is best known for our colorful personality and kickass group fitness and training programs that are #OnlyAtCrunch. Crunch Fitness is looking for energetic, enthusiastic people that take PRIDE in delivering great member Service and believe they can provide GREAT member experience that exceeds expectations. Your Role: A Member Services Representative...
-
Front Desk Agent
4 weeks ago
Mississauga, Canada Hyatt Place Toronto Mississauga Centre Full time**Job Summary** Responsibilities include check-in and checkout of hotel guests; answering the telephone; providing information about hotel services and tourism information about the city; responding to and resolving guest complaints; etc. **Qualifications** - Ability to communicate effectively with all levels of guests, employees and management. -...
-
Mississauga, ON, Canada ComForCare Full time** this part-time live-in job is Friday 1 pm to Sun 1 pm is to support a female patient who has dementia who lives in west Mississauga***** Important: ** For a faster respond time and to avoid email falls into your SPAM box, please select "yes" on text messaging and type in your cellular phone # for sending text messaging option about this & other...
-
Waiter / Waitress
4 days ago
Mississauga, Canada Eat meat Full time**Responsibilities**: - Greet customers and take orders in a timely manner. - Deliver food to customers in a professional and courteous manner. - Maintain a clean and organized work area. - Follow all health and safety regulations. - Handle customer complaints in a professional manner. - Ensure that all orders are accurate and delivered on...
-
Guest Services Representative
7 days ago
Mississauga, Canada Holiday inn Express & Suites Toronto Airport West Full timeThe Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests that they’ve made the right choice to stay with us. To deliver a great guest experience - The Front Desk Agent will check in and out guests efficiently, and make sure they have all they need for a great...
-
Guest Services Representative
3 days ago
Mississauga, Canada Hilton Garden Inn Toronto Airport WestMississauga Full time**Objective**: To provide the Front Office with Reception Agent services and operational support, in order to service our guests according to Company standards while exceeding their expectations. **Responsibilities**: - To provide and display excellent guest service skills, to Company standards. - To provide superior guest service upon check-in and...
-
Guest Service Agent
3 days ago
Mississauga, Canada Delta Hotels by Marriott Toronto Mississauga Full timeYou will be responsible to provide great customer service to our hotel guests. This means you will be involved in the welcome and greeting of our guests, check in and check out procedures. You will answer guest enquiries and provide assistance. You take all incoming phone calls. We are looking for individuals who are enthusiastic, and are passionate about...
-
Guest Services Representative
4 weeks ago
Mississauga, Canada Hilton Garden Inn Toronto Airport WestMississauga Full time**Objective**: To provide the Front Office with Reception Agent services and operational support, in order to service our guests according to Company standards while exceeding their expectations. **Responsibilities**: - To provide and display excellent guest service skills, to Company standards. - To provide superior guest service upon check-in and...
-
Mississauga, Canada ComForCare Full time** this part-time live-in job is Friday 1 pm to Sun 1 pm is to support a female patient who has dementia who lives in west Mississauga*****Important: ** For a faster respond time and to avoid email falls into your SPAM box, please select "yes" on text messaging and type in your cellular phone # for sending text messaging option about this & other...
-
Mississauga, Canada ComForCare Full time** this part-time live-in job is Friday 1 pm to Sun 1 pm is to support a female patient who has dementia who lives in west Mississauga*****Important: ** For a faster respond time and to avoid email falls into your SPAM box, please select "yes" on text messaging and type in your cellular phone # for sending text messaging option about this & other...
-
Mississauga, Canada ComForCare Full time** this part-time live-in job is Friday 1 pm to Sun 1 pm is to support a female patient who has dementia who lives in west Mississauga*****Important: ** For a faster respond time and to avoid email falls into your SPAM box, please select "yes" on text messaging and type in your cellular phone # for sending text messaging option about this & other...
-
Bookkeeper/administrator
3 days ago
Mississauga, Canada BP Management and Real Estate Services Full time*Offering a Hybrid of Remote and In-Office location either Part-time or Full-time hours **Education, Skills & Requirements**: - Post-secondary education in accounting - Bookkeeping/Accounting Certification - Minimum of 5 years experience - Advanced skills in Excel - Experience with QuickBooks Desktop - Computer Skills - Strong organization skills -...
-
Day Cleaner in Mississauga
4 weeks ago
Mississauga, Canada Toronto Real State Corp. Full timeDuties: - Clean and maintain assigned houses - Perform general cleaning tasks such as dusting, sweeping, mopping, and vacuuming - Empty trash receptacles and replace liners - Clean and sanitize restrooms, including toilets, sinks, and mirrors - Refill soap dispensers, paper towel holders, and toilet paper dispensers - Clean windows, glass surfaces, and...
-
Guest Service Representative
4 weeks ago
Mississauga, Canada Erin Park Lexus Toyota Full time**Consider a career in Retail Automotive as a Guest Service Representative** Erin Park Lexus Toyota is a family run automotive dealership and we are dedicated to providing our guests with experiences that will not only meet, but exceed all of their expectations. At Erin Park, we create Smiles for our Guest and Team Members. We are actively seeking talented...
-
Mississauga, ON, Canada ComForCare Full timeJob Summary: The Senior Companion provides clients with various companion services in their residence in accordance with an established plan of care. Essential Functions: Companion Provide companionship (socialize, play games, watch and discuss TV shows etc.) Meal preparation Assist with shopping, driving, running errands Perform light housekeeping...
-
Mississauga, ON, Canada Toronto Pearson International Full timeSenior Representative, Passenger Programs & Experience, Greater Toronto Airports Authority (GTAA) - Toronto Senior Representative, Passenger Programs & Experience, Greater Toronto Airports Authority (GTAA) - Toronto Posted On March 07, 2024 The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work. Approximately 1,400 GTAA...
-
Guelph, ON, Canada Rainbow International, LLC Full timeRainbow International of Mississauga and Halton Burlington, ON Type Full Time Share this posting Reliable and Experienced. Job details Location: Mississauga and Halton Salary $36 / Hour Terms of employment Permanent employment, Full time 30 Hours / Week Start date As soon as possible Employment conditions: On call, Early morning,...
