Community Support Representative
3 weeks ago
Advancement (Donor) Services Representative
Job Stream Administration
Job Type Permanent,Full-Time
Start Date of Employment ASAP
Languages Required English
The BC Cancer Foundation is the fundraising partner of BC Cancer and the largest charitable funder of cancer research in B.With almost 90 employees working across 5 sites in B.C, we are one of the largest non-profit organizations in BC working actively with over 100,000 donors and communities to inspire investment in BC Cancer and our provincial teams of world-leading researchers, oncologists and care providers.
We are a professional, passionate and positive team who believe that we can help make a difference in the lives of all British Columbians.
Our purpose is to be a catalyst, powering world class innovation while supporting deeply personal cancer journeys.
This position is a combination of customer service, gift processing and data entry duties. The Advancement Services Representative acts as a frontline resource for donors of the Foundation and internal staff.
Primary responsibilities of the Advancement Services Representative, following role-specific orientation and training, include:
Creating a meaningful experience for donors while interacting with them, most commonly via email and over the phone, to receive donations, verify information, and answer enquiries
Preparing and proof-reading tax receipts and letters to donors according to CRA rules and regulations
Inputting clean, meaningful data into the database through a variety of processes, ranging from manual entry to mass imports using the technology provided – e.g. importing gifts & data from Luminate Online into the Raiser’s Edge database using Importomatic, LO Connector, RE Import function, etc.
Maintaining constituent records data hygiene in the Raiser’s Edge database by consistent data entry and assisting in specific data cleanup and database maintenance projects
Opening and distributing incoming regular and electronic mail and helping coordinate the flow of information internally and with other departments and organizations
Providing assistance with cross-training Advancement Services staff
Demonstrated ability to communicate effectively both verbally and in writing with the public, donors, and all levels of staff
Strong data entry and proof-reading skills, attention to detail and accuracy
Flexibility to work on site and remotely as determined by the Manager and according to both departmental and organizational needs
Ability to work collaboratively and communicate effectively while remote using technology such as Asana, Slack and Zoom, if applicable
Experience with Raiser’s Edge or another customer relationship management system is an asset
Computer skills: demonstrated competence in computer software such as Microsoft Office Suite (i.e. Word, Excel and Outlook)
The ideal candidate will possess a minimum Secondary School Diploma or equivalent, plus two years related experience, preferably working within fundraising, or an equivalent combination of education, training and experience.
4 weeks’ vacation plus office closure between Christmas Eve and New Years, as well as half days office closures before each statutory holiday
~ Comprehensive benefit package including coverage for health, dental, vision and various paramedical services, plus participation in the Employee & Family Assistance Program
~ Participation in the Municipal Pension Plan
BC Cancer Foundation is committed to fostering, cultivating and preserving a culture of diversity & inclusion. All qualified applicants will receive consideration for employment regardless of age, ethnicity, gender identity or expression, language, national or Indigenous origin, family or marital status, physical and mental ability, political affiliation, race, religion, sexual orientation or socio-economic status.
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