Représentant / Account Representative

4 weeks ago


Vancouver BC, Canada Insurance Corporation of British Columbia (ICBC) Full time

At ICBC, it's our job to make sure the car insurance system works for all British Columbians, today and in the future. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. If you are a job seeker with a disability, please let us know as adjustments can be made to help support you in delivering your best performance.
Finance Account Services Representative
Fin Acct Services Rep North Vancouver 7.5 hr Day Shift (M-F)
113827 Permanent Full Time 2020/12/11
Position Highlights We are seeking Finance Account Services Representatives to join our Account Services team in North Vancouver.
If you have a background in customer-service and excellent negotiation, communication and organizational skills, we'd love to hear from you.
As a Finance Account Services Representative your responsibilities will include:
• Working as part of a call centre team that takes inbound call inquiries and contacts customers to discuss outstanding debt owed to the corporation and servicing insurance related Payment Plan • Working assigned files to investigate and evaluate collectability and repayment • Determining recovery action best suited to the situation • Negotiating payment arrangements and settlements • Maintaining an ongoing relationship with the customer until the account is finalized • Reviewing multiple database applications while processing incoming calls and emails • Discussing options available to customers to assist them in repaying their outstanding accounts and advising them of the possible consequences of non-payment.
Competitive Salary and Benefits • Continuous Training: We offer continuous in-house training to ensure you have the knowledge to be successful in your role • Convenient Location: Our Head Office in North Vancouver is 2 minutes walk from the Seabus • Covid-19 Safety Protocols: We comply with WorkSafe BC and the health authorities of British Columbia to ensure your safety and wellbeing • Engaging Culture: Proven experience in a call centre, or similar high volume customer service environment • Ability to handle multiple projects simultaneously; the ability to relate to the customer and willingness to go the extra mile allow you to thrive in navigating the collections process • Excellent negotiation, communication and organizational abilities, in addition to your proficiency with computers and Microsoft Office and ability to learn new software/programs • Knowledge of procedures and practices used in debt collection will be considered an asset.
m, Monday through Friday. Shifts may vary depending on operational needs.



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