Support Service Representative
2 weeks ago
A successful Service Support Representative will help to nurture profitable program entity relationships, such that Customers value our premium finance services and we achieve superior sustainable financial returns. The individual performing in this role will be responsible for providing Legendary service to Brokers and insured Customers in a timely and accurate manner. The Broker Support Representative will process incoming correspondence regarding account maintenance, acknowledgments, and other requests on paper, phone and electronically.
Adjusting account
Follow-up with brokers, insurance companies and customers.
Respond to telephone inquiries from insurance brokers, insurance carriers, and insured Customers regarding premium finance accounts. Properly document call conversation on each specific account.
Communicate internally with Sales, Collections, Service, and finance as appropriate.
Appropriately route requests for research and resolution of account transaction issues.
Develop and maintain knowledge of tools used by our Customers, Broker including our website, self-serve portal, and available payment options. Effectively communicate the applicable features and benefits and provide training on their usage.
Forward requests to management to prevent imminent cancellation of policies by analyzing insured payment history and agency production
Take ownership and follow up with Broker and related business functions until situations are resolved to the best of our ability.
**Job Types**: Full-time, Permanent
**Salary**: $20.00-$25.00 per hour
**Benefits**:
- Dental care
- Paid time off
- RRSP match
- Vision care
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 1 year (required)
Work Location: Hybrid remote in Vancouver, BC
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