Customer Experience Representative/Operations Representative

Found in: Jooble CA O C2 - 5 days ago


Vancouver BC, Canada Everything Full time

Home Jobs Customer Service Experience Representative Jobs In Vancouver Canada Customer Service Experience Representative Jobs in Vancouver, Canada

As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. We’re looking for an incredible Customer Service Experience Representative to join our Contact Centre team.This role can be mostly remote, however we will on occasion require you to come onsite to our office at 1 West Georgia St, Vancouver, BC.We hire people who love to help others, who understand what drives others, people who are kind, curious and comfortable operating in ambiguity. We hire people who truly believe that service can and should be easy for employees and customers alike. This is not an easy role, but you will be supported, and it is rewarding. We are not a normal call centre and have high respect for our team.Customers and financial advisors call us for questions, help and support for our products. Reporting to the Supervisor, Service Center , the Customer Service Experience Representative is responsible for ensuring our customers receive exceptional service from knowledgeable, passionate people. People who are hardworking and sincerely interested in helping customers are who we are. We are in the middle of an exciting transformation that will power businesses to empower investors. Whether that means securing their retirement, building financial security or just starting out on their journey and helping to break down the walls that can seem mysterious and intimidating. Wherever they are, we know that we can help them by helping the businesses they use. Our goals are nothing short of being the best service experience in the world.Who you are:You constantly take time to learn about our products and processes because no matter how much training you get there is still so much to learn to become the kind of customer care professional we need and expectYou raise your team-mates up by being an amazing, positive person that can be relied uponYou work hard but also have fun and think it’s cool to work for a digital company poised to disrupt an underserviced industryYou take initiative to learn independently and are proud of your ability to improveLastly, you think that customer service is nothing less than an amazing job that is an extremely important part of a company’s success and is a highly respected role. Customer experience is what we are all about. Baby Food
Best Service
Call Centre
Car tracking devices
Baby Food
Best Service
Call Centre
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