Customer Support and Technical Support Representative

3 weeks ago

Vancouver BC, Canada Browse Full time

We seek a highly motivated technical support specialist passionate about delivering exceptional customer experience. As a member of our customer success team, you will work directly with product users and have the chance to create outstanding experiences for them.
Browse AI has enabled over 250,000 teams and individuals to extract data from websites in minutes – something that used to be so inaccessible that only large enterprises could afford to do it at scale.
Our customers appreciate us for the exceptional user experience and support we deliver, rating us 9.Our mission is to allow everyone to harness web data, democratizing access to information on the web.
At Browse AI, we foster a sense of ownership and collaboration among our team members. Our company culture promotes diversity and inclusivity, and we prioritize work-life balance. Our perks include a hybrid work environment, flexible hours, and bonuses.
Based in Vancouver, Canada, Browse AI has been recognized as one of the fastest-growing early-stage SaaS startups globally in 2023, ranking in the top 1% in various benchmarks. We're not just another startup - we're a community of 250,000+ on a mission to redefine how information on the web is accessed and used. Join us in our journey from a 10-person startup to a company that unlocks the Internet's full potential for billions of people.
Join one of the fastest-growing startups and be part of going from 250,000 users to tens of millions.
Working at an innovative startup that is profitable and well-funded gives you the best of both worlds: The fast pace of learning and growth and the life-changing financial rewards of working at a startup, with the job security and stability of established companies.
Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity.
Biweekly social hours where we play and socialize with each other.
Flexible vacation and personal leave policies.
Troubleshooting and resolving product-related technical issues and effectively answering user's tickets.
Identifying patterns in recurring customer challenges and recommending product enhancements to improve user experience.
Analyzing and reporting software-related glitches with the engineering team.
Communicating with customers via email/CRM within established time frames.
Building strong and long-lasting customer relationships, owning the relationship through proactive and reactive engagements.

Gaining a deep understanding of user experience with our product and gathering effective feedback for continuous improvements and immediate correction.
Passion for developing a user experience that users will love and remember.
Solid technical background in front-end coding and understanding of software development.
Advanced knowledge of tools like MS Office, Google G-suite, CRM, and platforms like Helpscout and Hubspot.
Capability to quickly learn new software and tools.
Proficiency in English is a must, both written and spoken.
Exceptional customer service skills with a talent for building rapport with customers.

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