Pension Analyst, Quality Assurance

3 days ago

Toronto ON, Canada CAAT Pension Plan Full time

Our mission is to provide a secure, valuable, and sustainable workplace retirement solutions for Canadians. The Pension Analyst, Quality Assurance is integral to the success of the Employer Services team, and to CAAT’s guiding mission and growth strategy. You will be responsible for performing ongoing quality assessments, defect analysis, User Acceptance Testing (UAT), and supporting system and product rollouts to ensure seamless administrative readiness.

A College Diploma or University Degree, with a minimum of 3 years of experience in Multi-Employer Pension Plans (MEPP), public sector pension administration, or with an outsourcing service provider.
A strong understanding of pension administration processes, systems, pension plan texts, and applicable legislation.
Hands-on experience in testing and documenting system changes, new functionality, and system updates within a pension administration environment.
Experience in implementing new pension systems, including familiarity with testing methodologies, defect analysis, quality reviews, and maintaining data integrity.
Experience in auditing and conducting quality reviews to ensure compliance with internal controls and data accuracy.
Proficiency in Microsoft Excel, with experience using SQL or Power BI considered an asset.
Certifications such as the Pension Plan Administration Certificate (PPAC), Certified Employee Benefit Specialist (CEBS), or Certified Benefits Professional (CBP), and certifications in Project Management (PMP), Six Sigma, or Agile are valuable assets.

Strong analytical and problem-solving skills, with a keen attention to detail and a solid mathematical aptitude to identify and address complex issues.
Clear and effective communication skills, both written and verbal, with the ability to convey technical concepts to non-technical stakeholders.
Conduct quality reviews of high-risk cases, such as pension life events and lump sum payments, and perform transaction, batch process, and post-payment audits to identify system gaps, mitigate risks, and ensure compliance with applicable regulations.
Provide training and ongoing support to the pension administration teams on system updates, process changes, and new functionalities. Lead ad hoc training sessions and contribute to continuous process improvement initiatives.
Facilitate change management efforts within the pension administration teams by facilitating process improvements, documenting changes, and ensuring smooth adoption of new systems, tools, and practices.
Conduct User Acceptance Testing (UAT) by developing detailed test matrices, identifying key test scenarios, executing test cases, and analyzing results. Regularly update procedures, training materials, and process documentation to reflect system changes and improvements.
Member Services, Employer Services, IT) to resolve issues and support QA initiatives.

This includes, but is not limited to, your compensation, paid time off, health and dental benefits, wellness programs, wellness incentives, and (of course) a defined benefit pension plan.

At CAAT, you belong to a collaborative, inclusive and lively environment that sparks creativity and fosters open communication.

We’ve consistently been recognized as one of Canada's Most Admired Corporate Cultures , as one of Greater Toronto's Top Employers , and one of the Best Places to Work .
Diversity, Equity, Inclusion, and Belonging:
Diversity, Equity, Inclusion, and Belonging (DEIB) at CAAT means we respect and value the broadest range of experiences, geographies, gender, ethnicities, backgrounds, and perspectives as key elements of our culture. CAAT Pension Plan is an equal opportunity employer, and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested.

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