Quality Assurance Control Team Leader

7 days ago

Toronto ON, Canada CAAT Pension Plan Full time

Our mission is to provide a secure, valuable, and sustainable workplace retirement solutions for Canadians. The Lead, Quality Assurance and Control is integral to the success of the Employer Services team, and to CAAT’s guiding mission and growth strategy.

The Lead, Quality Assurance and Control, will be developing and implementing a quality monitoring framework and establishing an audit program to support post-implementation activities focusing on continuous improvement for our pension administration domain. This includes monitoring pension data integrity and business processes to determine cause/effect in order to implement corrective actions, as well as supporting the prioritization of action plans through audit results. This role ensures the effective implementation of embedding data quality strategies and operational procedures in business-as-usual tasks to improve efficiency and service quality.

University degree or college diploma or equivalent combination of training, education, and experience, preferably in areas of business administration or finance
A minimum of five (5) to seven (7) years of experience working in MEPP, public sector pension administration or experience with pension outsourcing providers
Prior experience with developing a quality assurance program
Experience in business analysis, quality assurance and process improvement roles
Proficiency using Microsoft Products (Word, Excel, PowerPoint, SharePoint, Teams, Power BI), and SQL
CEBS, PPAC, CBP, PMP is an asset

Knowledge and understanding of methods, procedures, and practices involved in the administration of pension plans
Ability to analyze complex data, identify patterns, trends, and anomalies
Keen attention to detail and demonstrate experience conducting defect analysis, quality reviews, and data integrity
Exceptional communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders

Analyze workflows and business processes to design, develop, and implement a risk-based audit framework that reviews the quality of the pension administration systems, including newly implemented business processes
Review audit results through the lenses of operational risk and financial risk to determine and prioritize action plans that continuously improve the pension administration systems and processes
Collaborate with the data governance team to create and implement a data quality framework for regular monitoring of pension data, in alignment with enterprise data quality strategy, best practices, and standards
Establish metrics, KPIs, and reporting to measure data quality and track improvements over time
Report, analyze, and communicate data quality metrics, audit findings, and improvement efforts to stakeholders on processes, systems, and controls
Team up with the Team Lead, Pension Administration Education to develop an internal certification program to standardize the quality standards within the Service Delivery team
Collaborate with cross-functional teams to identify, analyze, and resolve data quality issues, conducting root cause analysis and recommending corrective actions
Lead, monitor, and train teams to embed process audits and data audits in business-as-usual tasks to ensure compliance with data quality standards, and business practice standards and to identify areas for improvement

This includes, but is not limited to, your compensation, paid time off, health and dental benefits, wellness programs, wellness incentives, and (of course) a defined benefit pension plan.

At CAAT, you belong to a collaborative, inclusive and lively environment that sparks creativity and fosters open communication.

We’ve consistently been recognized as one of Canada's Most Admired Corporate Cultures , as one of Greater Toronto's Top Employers , and one of the Best Places to Work .

Diversity, Equity, Inclusion, and Belonging:


Diversity, Equity, Inclusion, and Belonging (DEIB) at CAAT means we respect and value the broadest range of experiences, geographies, gender, ethnicities, backgrounds, and perspectives as key elements of our culture. CAAT Pension Plan is an equal opportunity employer, and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested.

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