Pension Quality Assurance Specialist

1 week ago

Toronto, Ontario, Canada CAAT Pension Plan Full time

Job Overview:

We are seeking a highly skilled Pension Quality Assurance Specialist to join our team at the CAAT Pension Plan. As a key member of our Employer Services team, you will play a vital role in ensuring the quality and accuracy of our pension administration services.

About the Role:

In this role, you will be responsible for conducting comprehensive quality reviews of high-risk cases, such as pension life events and lump sum payments. You will also perform transaction, batch process, and post-payment audits to identify system gaps, mitigate risks, and ensure compliance with applicable regulations.

Key Responsibilities:

  • Conduct quality reviews of high-risk cases, including pension life events and lump sum payments
  • Perform transaction, batch process, and post-payment audits to identify system gaps and ensure compliance with regulations
  • Provide training and support to pension administration teams on system updates and process changes
  • Facilitate change management efforts within the pension administration teams by documenting changes and ensuring smooth adoption of new systems and tools
  • Conduct User Acceptance Testing (UAT) by developing test matrices, identifying key test scenarios, executing test cases, and analyzing results

Requirements:

To be successful in this role, you will require:

  • A college diploma or university degree, with a minimum of 3 years of experience in multi-employer pension plans (MEPP), public sector pension administration, or outsourcing service providers
  • A strong understanding of pension administration processes, systems, pension plan texts, and applicable legislation
  • Hands-on experience in testing and documenting system changes, new functionality, and system updates within a pension administration environment
  • Experience in implementing new pension systems, including familiarity with testing methodologies, defect analysis, quality reviews, and maintaining data integrity
  • Experience in auditing and conducting quality reviews to ensure compliance with internal controls and data accuracy
  • Proficiency in Microsoft Excel, with experience using SQL or Power BI considered an asset

What We Offer:

We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience. Additionally, we provide a comprehensive benefits package, including health and dental benefits, wellness programs, and a defined benefit pension plan. Our Total Rewards program is designed to support your physical, mental, and financial well-being.

Culture and Values:

We are a collaborative and inclusive organization that values diversity, equity, and inclusion. We are committed to creating a workplace culture that promotes growth, learning, and fun. If you are a motivated and detail-oriented individual who is passionate about pension administration, we encourage you to apply for this exciting opportunity.

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