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Associate Customer Operations Representative
3 months ago
CGC Inc. is currently recruiting an Associate Customer Experience Specialist for our head office, based in Oakville, Ontario. It's a permanent and full-time position, offering a challenging opportunity for a motivated individual to demonstrate their customer service skills within a large corporation.
Duties and responsibilities of the Associate Customer Experience Specialist include:
Customer Service is the Hub of CGC, working together with many departments to offer an exceptional experience for our customers – they are at the heart of everything we do.
The Customer Experience Specialist is a multi-faceted role with opportunities to develop and build a career. We are seeking a motivated individual to demonstrate strong customer service skills within this fast-paced team environment.
Receives and processes purchase orders and answers customer inquiries, including follow-up as required, in a timely manner with a consistently high level of quality.
Supports Sales and Marketing efforts related to specific product focus or information gathering as required.
Responsible for meeting specific individual/team operational metrics as defined in the Customer Service scorecard.
Diploma in Business, Marketing, or related field. Previous customer service or sales experience preferred.
Excellent problem solving and customer service skills.
Must be a people and results-oriented individual who incorporates and emphasizes safety and quality in all aspects of the daily work environment.
Bilingual (English and French) is considered an asset.
Monday to Friday with flexibility to adjust start and end times based on business needs.
Delivering building solutions for customers worldwide is our goal. Relationships are our foundation. CGC Inc. is an equal opportunity employer committed to promoting diversity of thought, ideas, perspective and people. We create an inclusive environment that attracts, retains and values people of all backgrounds by treating all people in a way that allows them to maintain their dignity and independence through inclusion, integration and equal opportunity. We are committed to meeting the needs of those who interact with CGC, Inc. in accordance with Federal and provincial laws. Information regarding applicant accessibility may be found on the Accessibility section of our website.
