Coordinator, Temporary Support Services

The salary range for this position is CAD $44.Why Fraser Health?

Fraser Health is the second largest health system in Canada with over 45,000 staff, medical staff and volunteers, and is the largest of five regional health authorities in British Columbia, providing hospital and community-based health services to nearly 2 million people in Metro Vancouver and the Fraser Valley.
We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust. Like us on Facebook (@fraserhealthcareers), follow us on Twitter & Instagram (@FHCareer), or connect with us on LinkedIn (fraserhealthcareers) for first-hand employee insights.
All new hires to Fraser Health must have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

In accordance with Fraser Health's Vision, Mission and Values, Mental Health & Substance Use program mandates and clinical practice guidelines, and with an emphasis on rehabilitation and recovery and reducing barriers to re-enter the system of care, supports individuals and families with and affected by acute/episodic mental illness and substance use disorders by coordinating the day-to day operation of the mental health & substance use team, enabling care coordination within the local service area and across the care continuum including substance use services, mental health services, regional and provincial services. Facilitates consistent, relevant and timely treatment on-demand, rapid re-engagement, and access to information and outreach services where appropriate and feasible to assess and/or engage with clients within their own environment and community. Provides leadership to contracted service providers and interdisciplinary teams in the development, delivery, and evaluation of service delivery to enable effective utilization of client resources.
Establishes strong working relationships with other health care providers and community partners. Ensures that operations and service planning align with establishing a dignifying, purposeful and trusting relationship with clients, promoting self-determination and independence; encourages knowledge exchange in day-to day activities, and empowers clients and natural supports to connect and engage within their communities. Ensures that individuals with lived experience and their family members are supported in navigating the health care system.

Supervises designated clinical staff by participating in performance evaluation, assisting in planning staff training, development and orientation requirements, and developing, organizing and implementing in-services and education programs for staff in collaboration with the Manager. Conducts client file reviews by reviewing clinical records ensuring that they are complete and clinically sound.
# Provides a linkage between community mental health and substance use programs, the acute care hospitals, and community residential facilities by performing duties such as leading and participating in intake meetings, client reviews, discharge planning rounds, case conferences to review cases that may require follow-up and meeting with the Mental Health & Substance Use Clinicians to discuss new referrals or those currently on caseload.
# Oversees the development of joint care plans by methods such as providing reminders to staff and reviewing and monitoring care plans to ensure proper completion.
# Participates with patients, families, community supports, interdisciplinary treatment teams and facility care providers to coordinate services, manage cases and facilitate meetings.
# Educates and provides consultation to clients, families, healthcare professionals, and facility staff based on identified learning needs on issues related to high risk factors, recovery and current community practice relevant to serious and persistent mental illness and substance use.
# Maintains client records by methods such as documenting client assessments, charting client information via PARIS and/or other clinical information systems, preparing progress notes and reports in accordance with established standards, policies and procedures to meet regulatory requirements and documenting for future reference and ensuring that access to and disclosure of information and records are in accordance with the Freedom of Information Act.
# Maintains a variety of records such as program activities, workload statistics, and monthly reports by methods such as recording information into approved formats, collating data, analyzing trends, accounting for variances, preparing reports as required, and making recommendations to the Manager. Ensures staff compliance with statistical documentation regarding client information systems by reviewing data information and providing reminders to staff.
# Provides leadership, in conjunction with the Manager, the Medical Director and the team, in setting the clinical direction for the program by methods such as determining short and long term goals and objectives for the program. Initiates, develops, and carries out research activities and program planning and development relevant to the needs of the client, families, community and facilities in collaboration with the interdisciplinary team. Disseminates research findings and ensures clinical practices and protocols are consistent with research and evidence-based practice in the field of Mental Health and Substance Use.
# Develops and implements quality improvement processes by methods such as engaging in programs/practice evaluation, identifying opportunities for change, assessing available resources, initiating solutions, analyzing outcomes and identifying areas for improved efficiency and effectiveness in service delivery to enhance patient care services and reduce gaps in the community. Participates in quality assurance audits, facility reviews and facility or staff investigations as required. Assists in resolving client and family complaints by discussing issues with those involved for the purpose of determining an appropriate resolution.
# Participates in risk management for the clinical area by methods such as conducting safety audits, investigating and reviewing related reports and taking corrective action. Recommends changes to selected policies, procedures and protocols and provides feedback to the Manager.
# Participates as a member of local and regional committees and planning bodies by methods such as attending meetings, providing input, facilitating resolution of issues, and advocating the goals and objectives of the program, as delegated by the Manager.
# Maintains broad development in Mental Health and Substance Use by methods such as reviewing literature in the assigned clinical specialty area, consulting with clinical and community experts within the filed, evaluating practice and participating in professional development activities in order to improve care through new practices.
# Master's Degree in Social Work, Clinical Counseling or other relevant health related discipline. Four (4) years recent related experience, including two (2) years of staff supervisory experience, as well as clinical experience in individual, family and group modalities of practice in mental health/psychiatry in community and/or hospital settings, or an equivalent combination of education, training, and experience.
Driver's license and access to personal vehicle for work related purposes.

Comprehensive knowledge of principles, practices and theories of social work, clinical counseling or other health related discipline.
Working knowledge of emergency triage procedures, mental health status assessments, counseling principles and interview techniques.
Working knowledge of psychopharmacology, community resources, crisis theory and de-escalation techniques.
Working knowledge of DSM V Multiaxial Diagnosis or International Classification of Diseases 10.
Demonstrated ability to communicate effectively both verbally and in writing in English.