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Harvesting Heads - Product Service Support Representative | Southern U.S.A.
Tigercat is looking for a highly motivated, driven, and organized Product Support Representative for Harvesting Heads , primarily covering Southern U.S.A. The successful candidate will be required to travel extensively to train equipment operators, support new machines deliveries, troubleshoot, and resolve issues with dealer technicians to minimize downtime of equipment. Close communication with dealers, service managers, the service team, internal management, and engineering will be required daily. Conduct root cause analysis of failures for continuing improvement and prioritization of issues.
Support new machines deliveries, harvesting heads installations, and equipment demonstrations
Deliver training to operators and dealer technicians for new harvesting heads
Assist dealers with troubleshooting technical issues
Implement root cause failure analysis and effective corrective action
Work with the service department and engineering to improve the quality of Tigercat products
Prepare technical reports and document oral and written communications
Comprehensive understanding of Hydraulic, Electrical, Electronic, and Mechanical systems, and ability to troubleshoot and problem solve effectively
Comprehensive knowledge of harvesting head control systems, such as Dasa, TimberRite, LogMate, Opti
A minimum of 2 years experience working on logging sites with forestry equipment operators
Valid Passport and ability to travel extensively – Primarily USA/Canada, occasionally worldwide, and on short notice
Strong organizational skills, planning, and time management skills
Service Manager and Regional Service Managers
Service Director
Tigercat Service and Sales Personnel
Interesting and challenging work and projects
Vehicle allowance and expense account
Skills development and training reimbursement
Tigercat Industries Inc. is a privately owned, customer driven company engaged in the design, manufacture, sales and service support of a wide range of premium quality, heavy duty, off-road, mechanized vehicles and attachments used in the tree harvesting and off-road industrial applications .
With headquarters in Brantford, Ontario, Tigercat operates from ten southern Ontario locations. These facilities house the design and production teams for all Tigercat products as well as steel fabrication, administration, customer service and parts distribution. large parts distribution and training centres are located in Ailey, Georgia, and Kelso, Washington. Tigercat also operates a sales, service and parts distribution facility in Hede, Sweden . We have established a network of dealers throughout North & South America as well as in Australia, Europe, New Zealand, Russia, and South Africa .
Progressive health and safety program
Interesting and challenging work and projects
Paid healthcare premiums
Vehicle allowance and expense account
Skills development and training reimbursement
Tigercat Industries Inc. is a privately owned, customer driven company engaged in the design, manufacture, sales and service support of a wide range of premium quality, heavy duty, off-road, mechanized vehicles and attachments used in the tree harvesting and off-road industrial applications .
With headquarters in Brantford, Ontario, Tigercat operates from ten southern Ontario locations. These facilities house the design and production teams for all Tigercat products as well as steel fabrication, administration, customer service and parts distribution. large parts distribution and training centres are located in Ailey, Georgia, and Kelso, Washington. Tigercat also operates a sales, service and parts distribution facility in Hede, Sweden . We have established a network of dealers throughout North & South America as well as in Australia, Europe, New Zealand, Russia, and South Africa .
Tigercat timber harvesting systems achieve lowest production cost per tonne by optimizing efficiency, productivity, operator ergonomics, environmental impact, machine availability and useful lifespan. The Tigercat forestry line includes both tree-length and cut-to-length (CTL) systems. The off-road industrial product line includes land clearing and site preparation equipment as well as other specialized severe duty carriers used in a variety of niche applications and industries including utilities, oil and gas and silviculture . To learn more about our company, visit our website at Only those selected for interviews will be contacted . Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities.
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