Technical Service Representative
4 weeks ago
Trantor is a technology services company focused on outsourced product development and digital re-engineering. Founded in 2012, Trantor has worked with customers across Tech, FinTech, Media & Cyber Security industries. We have centers in the US, India, Canada, and Costa Rica. We are consistently rated as the #1 employer in the region with the ability to attract and retain technical talent.
Analyze customer requirements, provide guidance & assistance throughout the customer lifecycle to ensure a quick and successful product deployment
2-5 years relevant work experience in Endpoint Security, EDR / XDR or similar roles required
~ Hands on experience on EDR/XDR or Next Gen AV tools like Carbon Black, Palo Alto Cortex XDR, Crowd Strike or Cisco AMP (preferably any one of these or equivalent tools)
~ Experience as a Security Incident Responder or SOC analyst
~ Networking experience in TCP/IP, OSI Model, troubleshooting, analysis
~ Desire to have customer-facing experiences
~ Basic Linux system administration & troubleshooting experience
~ The ability to troubleshoot and maintain scripts in Python is a plus
~ Tech in Computer Engineering / Electronics & Communications Engineering or their equivalent
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