Bilingual Customer Service Associate

3 months ago


Montréal QC, Canada Computershare Full time €23

Voir version française plus bas
We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.
As a contract Bilingual Customer Service Rep is responsible for handing inbound and outbound calls while identifying problems and solutions. Making sure that you, as a Customer Service Rep, are also following through with commitments made to the customer.
Promptly respond to telephone inquiries and ensure that clients' needs are met with accuracy and professionalism
Maintain shareholder accounts on the appropriate systems
Role focused on customer service (no sales)
Excellent communication skills, in both French and English
Outstanding customer service skills (professionalism, courtesy and helpfulness)
Minimum of one (1) year of experience in a call center is preferred
Strong knowledge of standard office PC applications (Outlook, Microsoft Office suite)
Business or finances knowledge, an asset
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.Nous nous engageons à assurer votre flexibilité et votre bien-être et notre stratégie hybride nécessite actuellement trois jours par semaine au bureau, ce qui vous donne la possibilité de travailler à distance pendant une partie de votre semaine de travail. En savoir plus sur notre culture du travail flexible.
À titre de représentant du service à la clientèle bilingue contractuel est responsable de la gestion des appels entrants et sortants tout en identifiant les problèmes et les solutions. S’assurer que vous, en tant que représentant du service client, respectez également les engagements pris envers le client.
Horaires de 8h30 à 20h00 (pas de week-end )
• Rôle axé sur le service client (pas de vente)Tenir l’équipe de direction informée des commentaires reçus
Excellentes compétences en communication, tant en français qu’en anglais
• Compétences exceptionnelles en service à la clientèle (professionnalisme, courtoisie et serviabilité)
• Un minimum d’un (1) an d’expérience dans un centre d’appels est préférable
• Solide connaissance des applications bureautiques standard (Outlook, suite Microsoft Office)
• Travail flexible.



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