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Directeur(trice) Talents et culture/ Director People and Culture

2 months ago

Canada Inoria Full time

English will follow
Inoria alimente des millions d’interactions clients et soutient avec ardeur les organisations dans leur parcours de transformation numérique par des services d’optimisation, de mise en œuvre et d’intégration personnalisés. Souple, ouverte et axée sur la personne, Inoria sait construire de véritables relations et soutenir le succès par ses conseils inspirés, la collaboration et les solutions innovantes qu’elle propose.
Bien plus qu’un service-conseil d’experts en centre de contact, Inoria cherche à enrichir l’expérience client.

Le (a) Directeur (trice)- Talents et culture soutient la vision et les objectifs d’Inoria par la co-création de stratégies d’affaires, ses conseils et l’influence qu’il (elle) a sur la gestion des employés, sa manière de façonner la culture de l’entreprise, d’améliorer l’expérience et le développement des employés tout en naviguant sur le volet humain des changements et des efforts de communication interne.
Il (elle) travaille en étroite collaboration avec l’équipe de Direction pour fournir un solide leadership à l’organisation.

Agir en tant que partenaire d’affaires, collaborer avec l’équipe de direction à élaborer et à mettre en œuvre des stratégies d’affaires visant à atteindre des objectifs à court ou à long terme.
En collaboration avec les autres directeurs, assurez l’alignement des efforts pour atteindre la vision et les objectifs de l’entreprise tout en respectant les meilleures pratiques en matière de gestion des personnes.
Soutenir habilement les équipes de direction et de gestion ainsi que les responsables d’Inoria, en particulier dans les domaines de la résolution de conflits, de la collaboration, du coaching, du développement d’autrui et de la communication.
Aligner gestion du changement, développement des talents et initiatives en lien avec les stratégies d’affaires en identifiant des opportunités d’amélioration de l’efficacité.
Représenter Inoria en en étant un véritable ambassadeur, tant à l’interne qu’à l’extérieur de l’organisation.
Superviser le recrutement, l’accueil, la formation et le mentorat des employés d’Inoria au besoin.
Soutenir et diriger les efforts de diversité, d’équité et d’inclusion chez Inoria.
Connaissance de la législation en matière d’emploi et des théories et meilleures pratiques actuelles, y compris dans le recrutement, la gestion des politiques et la gestion de la performance.
Minimum de 8 ans d’expérience à un poste de gestion des ressources humaines.
Une formation post-secondaire est exigée; une maîtrise en administration des affaires ou en psychologie est un atout.
De préférence, une formation liée aux RH et un titre de CRHA (conseiller en ressources humaines agréé).
Le bilinguisme (français et anglais) est indispensable.
Inoria (formerly Quovim C3) is the North American partner of choice actively orchestrating the evolution of contact center operations. Inoria powers millions of customer interactions, passionately supporting organizations as they navigate their digital transformation journey through customized optimization, implementation and integration services. Agile, personable and human-centric, Inoria builds authentic relationships and champions success through inspired guidance, collaboration and innovative solutions.
More than contact center expert consulting, Inoria is about enriching the customer experience.

The Director of People and Culture is responsible for supporting Inoria's vision and goals by co-creating business strategies, expertly advising on and influencing people management, shaping the company's culture, enhancing employee experience and development, while navigating the people side of change and internal communication efforts.
The Director of People and Culture works closely with the management team to provide strong leadership for the organization.

Collaborate as a business partner with the management team in developing and executing business strategies to achieve long and short-term goals.
Expertly support the executive and management teams as well as all people leaders at Inoria, particularly in areas of conflict resolution, collaboration, coaching, development of others and communication.
Align change management, talent development and related initiatives to business strategies, identifying opportunities for increased efficiency.
Provide oversight of Inoria cyclical people processes and their administration, as well as facilitation when appropriate.
Provide solid leadership and expertly manage performance of the direct report(s).
Oversee hiring, onboarding, training and mentoring of Inoria employees as necessary.
Ensure and spearhead all diversity, equity and inclusion efforts at Inoria.
Prior experience as a strategic business partner, ideally within a professional services environment
Experience coaching leaders and building confidence in their own coaching skills
Knowledge of current legislation related to employment as well as current theories and best practices including recruitment, policy and performance management
Solid judgment and effective interpersonal and facilitation skills
Strong business acumen
Coach accreditation or similar certification would be an asset (preferably ICF certified)
Minimum 8 years’ experience in a human resource management role
master’s degree in business or psychology is an asset
HR-related education and CHRP preferred
Bilingualism (French & English) is a must