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Montréal QC, Canada Insight Global Full time

Insight Global is looking for a Bilingual Service Center Representative to join a leading HCM/Payroll company for a full-time permanent position in Montreal, QC. The Bilingual Service Center Representative provides exceptional customer service to external client employees and handles inquiries related to payroll, time and labor management, and HR. They troubleshoot issues, document inquiries in the Client Relationship Management application (CRM), and collaborate with internal teams to enhance service quality and contribute to continuous improvement.
2 years of client-facing customer service/HR administrative experience
~ Proficient in Microsoft Office
~ Post-secondary education or equivalent customer service/HR experience
~ English/French Bilingualism is required
~ Insight Global est à la recherche d'un représentant de centre de services bilingue pour rejoindre une entreprise leader en gestion HCM/Paie pour un poste permanent à temps plein à Montréal, QC. Le représentant du centre de services bilingue offre un service à la clientèle exceptionnel aux employés des clients externes et traite les demandes liées à la paie, à la gestion du temps et de la main-d'œuvre et aux ressources humaines. Ils résolvent les problèmes, documentent les demandes de renseignements dans l'application de gestion de la relation client (CRM) et collaborent avec les équipes internes pour améliorer la qualité du service et contribuer à l'amélioration continue.

2 ans d'expérience en service client/administration RH
~ Maîtrise de Microsoft Office
~ Éducation postsecondaire ou expérience équivalente en service à la clientèle/RH
~ Le bilinguisme anglais/français est requis
~ Capacité de travailler en rotation entre 8 h et 20 h (au besoin)
~