Service Coordinator

3 weeks ago


Vancouver BC, Canada Knewin Full time

Description Position at Ainsworth If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth, a GDI company, team today
The Service Coordinator/Dispatcher is the initial point of contact between the customer and field personnel. Receiving calls by telephone, the Service Coordinator/Dispatcher will troubleshoot to identify the cause of the customer’s concern, and if possible, provide technical support. In the event that the Service Coordinator/Dispatcher is unable to provide assistance, the individual will efficiently schedule service work, clearly inform field personnel of the servicing work to be done, and ensure field personnel have the required information to perform the work. The Service Coordinator/Dispatcher will also record accurately and in detail all work performed by field personnel, including the outcome.
Assist clients with technical support when possible.
Distribute work orders to field service personnel ensuring that appropriate systems are updated and individuals informed when work orders are completed.
Develop schedules for field service personnel, in conjunction with management, taking in to account work order priorities, due dates, time required, location, skills required, work load and urgency.
Provide assistance to field personnel if needed.
Interface with customers and other departments as necessary to ensure successful completion of service.
Assist in the growth of other Call Centre agents by sharing both job knowledge and expertise.
Handle customer service requests using strong interpersonal skills and a customer focus.
Collect field service timecards and completed work order sheets, ensuring tech accuracy of completed notes and recommendations.
Act as Ainsworth’s customer advocate to expedite issues surrounding quality, service delivery and responsiveness. Provide support, guidance and make recommendations to Operations to ensure customer escalations are resolved.
Provide quotation support to field service technicians as required. Assist in the preparation of service quotes to customers, including contacting vendors to establish price and availability of replacement parts and/or repair items.
Champions a high performance leading to enhanced customer interface satisfaction.
Adhere to all company policies and procedures.
Perform all job functions in a safe and healthful manner, abiding by and in accordance with all applicable Health, Safety and Environmental company policies and government legislation/regulations.
Adhere to the Company’s Quality System operating procedures.
Perform other duties as assigned by Management.
Provides support and backup for other administrative/inside sales duties as requested.
Knowledge of basic HVAC repair estimates is an asset.
Experience with national accounts is an asset
~ Data Entry to Customer Web Portals
~ Management of trades and subs to DNE guidelines
~ Excellent customer service skills.
~ Proficiency with MS Office applications; Excel is essential.
~ Graduate from a career college an asset.
~ Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.
Ainsworth is an integrated multi-trade company, offering an end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country


  • Logistics Coordinator

    4 weeks ago


    Vancouver, BC, Canada Bedrock Service Full time

    Purpose : This role is primarily responsible for the storage and movement of materials and finished goods to all camp locations and projects as well as logistics and procurement. Role Classification : Contractor – Full time May to end of September This role is responsible for : Coordinating, tracking, troubleshooting and managing the logistics...

  • Service Coordinator

    1 month ago


    Vancouver, BC, Canada Recooty Full time

    Job Brief: We are a well established, reputable Fire Protection company seeking an individual who’s interested in building a career in an industry that is in high demand and fast paced. Responsibilities: This entry level position assists in day to day office operations including Responding to all inquiries by phone and email, filing, receiving and...

  • Service Coordinator

    1 month ago


    Vancouver, BC, Canada Recooty Full time

    We are a well established, reputable Fire Protection company seeking an individual who’s interested in building a career in an industry that is in high demand and fast paced. This entry level position assists in day to day office operations including Responding to all inquiries by phone and email, filing, receiving and dispatching routine and emergency...


  • Vancouver, BC, Canada Simon Fraser University Full time €67,089 - €80,019

    Administrative and Professional Staff (APSA) The Indigenous Student Centre (ISC) provides currently enrolled Indigenous students with programs and services that are unique, cultural, and wholistic. Our vision is for Indigenous students to succeed and thrive, as our Ancestors envisioned, with a balance of culture, tradition, and academic success. The...


  • Vancouver, BC, Canada WETA DIGITAL Full time

    The Shared Services Coordinator is a full-time, on-site position that involves a wide range of duties within our Facilities Team in support of the crew working at the Vancouver Creative Hub. Our ideal candidate will bring a positive and constructive contribution to the workplace experience while prioritizing tasks in a fast-paced environment. This role will...


  • Vancouver, BC, Canada Vancouver Convention Center Full time

    Friday, April 26, 2024 At the Vancouver Convention Centre, a division of BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture. As British Columbia’s flagship convention centre, we host more than 500 events each year and welcomes hundreds of thousands...


  • Vancouver, BC, Canada Chinese Canadian Museum Society of British Columbia Full time

    Visitor Experience and Services Manager The Chinese Canadian Museum (CCM) is seeking a highly motivated and energized Visitor Experience and Services Manager to join our passionate and growing team. The preferred candidate will manage and coordinate daily Visitor Services operations for the Chinese Canadian Museum in Vancouver Chinatown. The preferred...


  • Vancouver, BC, Canada The British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA) Full time

    The British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA) is looking to fill the following career opportunity: STATUS: Permanent; Full-Time SHIFT: 35 hours per week We welcome diversity, value differences, and foster inclusion in our employment practices. Find out more about our commitment to diversity and inclusion by reading...


  • Vancouver, BC, Canada Best Buy Canada Full time

    Are you passionate about organization, have great communication skills, and love working in collaboration with different teams? As an ITSM service manager I , you will spend a significant amount of time interfacing with different process owners in Canada and in the US and provide support to both business and technology teams. In this role you will apply...


  • Vancouver, BC, Canada Psea Full time €65,054 - €81,318

    Print April 10th, 2024 PSEA has a unique opportunity for an administrative professional to join our close-knit and collaborative team. This exciting full-time position will provide you with:  The opportunity to work closely with a seasoned HR leadership team at the forefront of industry best practices. A comprehensive compensation package, including...


  • Vancouver, BC, Canada Impact Recruitment Ltd Full time

    Are you savvy professional with a strong work ethic and a self-starter attitude? We are looking for you! Impact Recruitment is seeking to add an outgoing and accountable Client Services Coordinator to our growing team today. Apply directly to this posting or by sending your resume and cover letter to hr@impactrecruitment.ca ALLOW US TO INTRODUCE OURSELVES...


  • Vancouver, BC, Canada Vancouver Airport Authority Full time

    YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. The Terminal Services team is an integral part of the terminal operations at YVR, initiating and delivering improvements to key processes such as customs, check-in, and security. This team is the key relationship holder with...


  • Vancouver, Canada Connective Support Society Full time

    Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all. ROLE PURPOSE This role will be responsible for supporting and maintaining Connective information technology devices, business systems, and networks. The IT Coordinator will...


  • Vancouver, BC, Canada ProMach Full time

    Sales Full-Time Grow Your Career as an Inside Sales and Customer Service Coordinator at ProMach we're about building futures. Whether you're analytical, creative, or somewhere in between, we have a place for you. We're looking for people who are passionate about customer service, detail-oriented, and ready to make an impact in the packaging industry....


  • Vancouver, BC, Canada Fraser Health Full time

    The salary range for this position is CAD $44.Why Fraser Health? Fraser Health is the second largest health system in Canada with over 45,000 staff, medical staff and volunteers, and is the largest of five regional health authorities in British Columbia, providing hospital and community-based health services to nearly 2 million people in Metro Vancouver...

  • Inside Sales

    6 days ago


    Vancouver, BC, Canada ProMach Full time

    Job Category : Sales Requisition Number : INSID007947 Apply now Posted : May 9, 2024 Full-Time Locations Showing 1 location Description Grow Your Career as an Inside Sales and Customer Service Coordinator at ProMach At ProMach, we're not just about machines; we're about building futures. We offer a work environment where you can be your...

  • Service Coordinator

    1 week ago


    Vancouver, Canada Forum Home Appliances Inc. Full time

    _**Small Appliance Repair Shop Service Coordinator**_ Repair Shop Service Coordinator at our Vancouver Chinatown Branch Forum Home Appliances is an established yet fast growing retail, wholesale, and repair shop for name brand kitchenware and small appliances, with three retail branches in Metro Vancouver. We are looking for a motivated Repair Shop...


  • Vancouver, BC, Canada Outpost Recruitment Full time

    Mechanical Coordinator / Jr. Project Manager, Buildings | Mechanical Contractor ~ Mechanical Contractor Leading mechanical contractor focused on buildings projects across BC Our client is a Mechanical Contractor seeking a motivated Mechanical Coordinator or Junior Project Manager for large residential and commercial projects in Vancouver. Support the...


  • Burnaby, BC, Canada Service Experts Full time

    This job was posted by : For more information,please see: Why You Should Jointhe Service Experts Team? We provide our employees with thetraining, support and an opportunity for unlimited professional growth. Service Experts Company Perks and Benefits for YOU 20 paid days off within your first year of employment (vacation &national holidays) ~Ready to...

  • Parts Coordinator

    2 days ago


    Bamfield, BC, Canada Bamfield Marine Sciences Centre Full time

    Reporting to the Head of Guest Services/Station Manager, the Guest Services Coordinator will support the talented and dedicated team at the Bamfield Marine Sciences Centre (BMSC) and be an ambassador for hospitality and guest experience in a life-changing coastal rainforest environment. Located on the traditional territories of the Huu-ay-aht First...