Business Operations Manager

3 weeks ago

Toronto ON, Canada ExaCare Full time

Company Overview:

We are a trailblazing health tech company on a mission to revolutionize the way senior care communities manage their residents and staff. Our innovative software platform is transforming the senior care industry by improving health outcomes for our residents, while streamlining operations and reducing costs for senior care communities. We raised $6.5M in our first year of operations and are experiencing rapid growth. We are looking for a Account Executive to join our team and help us expand our market presence.

Job Description:

As a Business Operations Manager, you will be responsible for executing and improving our customer implementation and onboarding processes. You will become the expert in our product and customers workflows to ensure strong adoption rates and value creation. You will be working closely with our sales and product teams to understand our customers' needs and develop processes that enable us to provide them with the support they need to be successful.

Key Responsibilities:

Customer Onboarding and Implementation:

  • Execute and improve our comprehensive customer onboarding program to ensure clients can successfully adopt and integrate our healthcare software.
  • Work closely with Product Management to understand our customers’ unique requirements and customize implementation plans accordingly.

Project Management:

  • Lead and manage projects related to customer onboarding, software implementation, and overall business scalability.
  • Develop project timelines, milestones, and ensure timely delivery within budget constraints.

Quality Assurance:

  • Implement quality control measures to ensure that internal processes are running smoothly.
  • Continuously assess and improve onboarding and implementation processes to enhance the overall customer experience.

Team Collaboration:

  • Foster collaboration between different teams, including Sales, Product Development, and Customer Success, to ensure alignment in achieving business goals.
  • Act as a liaison between technical and non-technical teams to facilitate effective communication.

Data Analysis:

  • Utilize data analytics to assess the performance of onboarding and implementation processes, identifying areas for improvement.
  • Generate reports and insights to inform strategic decision-making.

Training and Development:

  • Develop training programs for internal teams involved in customer onboarding and implementation.
  • Conduct regular training sessions to ensure staff is well-equipped to support clients effectively.

Qualifications:

  • 2-3+ years proven experience in Operations, Software Engineering, Data Analysis, Management Consulting or Investment Banking.
  • Strong project management skills with a track record of successful implementation and completion of complex projects, and the ability to prioritize and manage multiple tasks simultaneously
  • Excellent communication and interpersonal skills to work effectively with both internal teams and external clients.
  • Ability to work autonomously and take initiative.
  • Analytical mindset with the ability to use data-driven insights to inform decision-making.

We Offer:

  • A collaborative and innovative work environment with an inspiring team.
  • Opportunities for professional growth and development.
  • Competitive salary and benefits package.
  • Flexible work environment.
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