Client Services Coordinator

3 weeks ago

Brampton ON, Canada NRI-Distribution Full time

A Day inthe Life

Asa Client Services Coordinator, you will play an important partinperforming all functions related to the processing of orders and receipts through the facilities to meet clientexpectationsacting asa primary liaison.You’ll be working with productsfrom some awesome clients that are heavily involved in the active lifestyle.

What does success look like in this role?

The ideal candidate can easily adapt and be resourceful within a fast-paced environment to support the day-to-day execution of client needs and requirements. They are solutions orientated, will remain calm when the pressure is on and will roll up their sleeves to get the job done. They enjoy working within a dynamic, positive, and energetic team while supporting our “we are one team” ethos.

All About You

What You’ll Bring to the Role:

  • Excellent technical capabilities with proficiency to learn internal and external software systems

  • Excellent communication and interpersonal skills

  • Ability to multitask and prioritize duties, follow through assignments with a minimum of direction, and be extremely detail oriented

  • Experience in continuous improvement tools/methodologies to drive customer fulfillment, quality, efficiency and safety

  • Ability to work under pressure, be flexible and adapt to changing priorities.

The Must Haves:

  • Experience in a warehouse or transportation environment in administration, coordinator, clerk, or dispatching role a plus

  • An understanding of Microsoft Office applications, specifically Outlook

Things You Will be Doing

  • Acts as the liaison between the clients and NRIoperationsby communicatingand monitoringclient priorities

  • Manages client relationshipsbyeffectivelyhandlingall client interactions, including higher level troubleshooting issuesand collaborating with other departments

  • Coordinates flow of inventorywith Inventory Teamand VAS (Value Added Services)

  • Ensures clientSLA’sare communicated tothe operations team

  • FollowingNRI safety rules, safety procedures, security protocol and standard operating procedures (SOP)

  • Performs other duties as requested

Perks

  • Staff purchase program – wear the brands you love
  • Staff benefits plan – chose the benefits that are right for you
  • Flexible and fun work environment – work hard and play hard
  • Internal opportunities – we believe in growing our own
  • RRSPMatch

NRI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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