Phone Specialist
3 weeks ago
COMPANY DESCRIPTION SENTALER is a fast-growing, global luxury fashion company based in Toronto. Our mission is to inspire and empower our consumers and community through our collections and partnerships. Creativity and attention to detail is at the forefront of our strategy, while we strive to empower individualism, inclusivity and diversity and continuously promote a positive and creative team environment.
We are seeking a Client Care Specialist to join our dynamic and entrepreneurial team This role will serve as a SENTALER ambassador at the Flagship Store (Yorkville Village, Toronto), promoting the Company’s philosophy and values while delivering exceptional client service for online and phone client inquiries and store clientele. Provide exceptional, above and beyond client experience and support, with a personalized, genuine and caring approach towards every client whether in person, over the phone or through electronic communication
Manage daily client emails, chat, phone and social media inquiries
Provide shipping and return support for online orders
Provide sales metrics and insight to senior team members
Other administrative duties may apply
Bachelor’s degree is preferred
Adept in the art of building connections, rapport and personal relationships with clients
also, able to work alone
Must be results driven and flexible to change
Highly proficient in MS Office
Must be available to work a flexible retail work schedule, which includes weekends, evenings, and holidays
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