IT Specialist

4 weeks ago

Toronto ON, Canada Wasayal Full time

Job Title: IT Specialist

Job Summary:

The IT Specialist will provide comprehensive support for the organization's IT systems, ensuring optimal performance and availability 24/7. This includes supporting servers, networks, applications, end-user hardware/software, and providing excellent customer service to staff.

Key Responsibilities:

- Resolve technical issues promptly through effective troubleshooting and communication

- Manage user accounts, permissions, identity/access across systems and applications

- Administer core IT services (DHCP, DNS, certificates, Office 365, Azure AD, Exchange, SharePoint etc.)

- Onboard new staff and provide IT systems training/documentation

- Support helpdesk by troubleshooting desktops, laptops, mobile devices, printers etc.

- Install, configure, update, test and maintain IT systems and equipment

- Implement and manage on-premise and cloud server infrastructure

- Monitor and support network infrastructure (firewalls, switches, wireless)

- Ensure systems security, backup processes and cybersecurity

- Administer VoIP phone systems and call management

- Project coordination for new system implementations and enhancements

- Partner with vendors and staff on IT operations and projects

Qualifications:

  • Bachelor's or Master's degree in IT, Computer Science or related field
  • Minimum 4 years of IT experience in systems/network administration
  • IT certifications in areas like ITIL, Microsoft, CompTIA, Cisco etc.
  • Solid understanding of server technologies (Windows Server, VMware, Hyper-V)
  • Experience with cloud technologies like Azure, Office 365
  • Working knowledge of networking (firewalls, wireless, VPNs)
  • Expertise in desktop/laptop support (Windows, Mac, Linux)
  • Understanding of IT service management best practices
  • Excellent troubleshooting, multitasking and time management abilities
  • Strong written/verbal communication skills to explain technical concepts
  • Team player with ability to work independently and collaboratively
  • Attention to detail and commitment to resolve issues promptly
  • Flexibility to work evenings, weekends and provide on-call support
This IT Specialist role requires a well-rounded individual with solid technical skills across various IT domains to support the organization's mission-critical systems and end-users. The ability to learn quickly, multitask, and provide exceptional customer service is essential. #J-18808-Ljbffr

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