Remote Customer Service Phone Agent

1 month ago

Ottawa ON, Canada Fullscript Full time

Fullscript is making optimal care easy for everyone. Through our care delivery platform, health practitioners can seamlessly design personalized health plans, provide support and education tools, and effortlessly prescribe and manage the use of healthcare's best supplements — all in one place.
Since 2011, Fullscript has enabled over 90,000 practitioners to deliver care and has helped more than 5.We’re seeking a Customer Success Specialist to provide our customers with an exceptional experience in Ottawa, Canada.
Service Obsessed - it’s about proactive, personalized, efficient help that builds relationships
Collaborating with our practitioners and patients by phone, email, and live chat to identify opportunities to make every user successful. This involves troubleshooting issues and recommending or explaining product and service features that are best suited to the customer’s needs.
Successfully resolving complex customer email and telephone inquiries through the use of multiple customer support tools and personal product knowledge.
Building sustainable relationships of trust through open and interactive communication
Coordinating closely with your teammates to ensure support is covered during all business hours.
Working closely with the rest of the support team to ensure there is coverage during all business hours, being a champion of Fullscript
You’re prepared to wear multiple hats while owning all customer service platforms.
You enjoy working closely with a great team to create an extraordinary user experience.
You are flexible with scheduling to ensure optimal coverage for customers within the US and Canada, coast-to-coast.
Frontend or backend development understanding.
While this position is completely virtual, we are only pursuing candidates in Ottawa and surrounding cities.
Flexible Paid Time Off program
Custom benefits package (medical, dental, vision) with RRSP
Training budget and company-wide learning initiatives 
Our Wherever You Work Well philosophy means Fullscript teammates get to pick their own office — whether that’s in-office, at home, or a bit of both Fullscript is committed to diversity in its workforce and is proud to be an equal opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national or ethnic origin, gender, age, disability, sexual orientation, gender identity and/or expression, marital or civil status, political affiliation, family or parental status, or any other status protected by the laws or regulations in the jurisdictions in which we operate.
Accommodations are available on request for candidates taking part in all aspects of the selection process.

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