Remote Customer Service Phone Agent

3 weeks ago

Burlington ON, Canada PORT 443, INC. Full time

It’s basically a food blog.) Our products (My Music Staff, TutorBird & AthletaDesk) are always evolving, making for an exciting and dynamic environment. If you ask what they love about us, they’ll tell you that we really listen to their needs and go above and beyond to help them. Their feedback and ideas help to shape our products, and at the end of the day, we’re here because of them…
…You’re friendly, patient, and willing to jump in to help a teammate who needs it. You’re flexible and always ready to hit the ground running, figuratively and literally - we have a treadmill desk at the office 2+ years experience working as a customer success specialist
Technical knowledge - you must be able to troubleshoot, investigate, and think outside the box (brownie points if you have a basic understanding of HTML and CSS)
Exceptional written and verbal communication skills that engage our customers (English required, French an asset)
Communicating with customers by telephone and email (so if you hate talking on the phone, this probably isn’t the job for you…)
Educating customers on the full value of our products and services
Adam is one of our Customer Success Specialists and he loves being on the phone You need flowers? He’s got a flower guy. You need info on a website before signing up? Bailey is our awesome Senior Customer Support Specialist who goes above and beyond to help both our customers and the team whenever they have a question or run into an issue Chris is an artistic soul, working through creative solutions to our customers’ technical issues by day, and creating beautiful paintings and sculptures by night so it’s no wonder our customers love when they get him on the phone or get to talk to him at a trade show. Jameela is another of our Customer Success Specialists, whose joy brings positive energy & good vibes to the office every day Her background in teaching means she’s got the perfect skills to help educate our members on any tech issues they run into and be incredibly patient on the phone when they have lots (and lots and lots…) Larisa is our Customer Success Manager who does everything she can to make sure we’re focused on our customers as people , not as numbers . In her spare time she’ll be found spending time with her family, going to a Ticats game, or spending time with the fam at a Ticats game
Mike is our resident donut chauffeur, Ticats enthusiast, and office vegan (even though he’s not a vegan). As the Senior Technical Support Specialist, he uses his extensive knowledge of our products and our customers to troubleshoot technical problems & investigate issues like no other She’s a pro at helping our new members learn about our products and get their accounts set up just how they need to be. Pedia’s also usually the one who gets the coffee brewing in the morning, so we’d be lost (and much more tired) without her
Company social events throughout the year - significant others welcome

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