Senior Account Specialist

4 weeks ago

Toronto ON, Canada Questrade Financial Group Full time

Bilingual New Accounts Specialist (English/French)
Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure.
At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.
As a diverse and inclusive place to work, there are flexible working arrangements so you can unleash your creativity and curiosity with no limits. Opportunities to participate and contribute to community causes
We’re looking for our next Bilingual New Accounts Specialist (English/French). The Bilingual New Accounts Specialist (English/French) role remains one of the most important customer facing positions across the organization. As a primary point of contact during the initial customer journey, the objective of a Bilingual New Accounts Specialist is to create and foster a positive relationship with Questrade customers.
What’s it like working as a Bilingual New Accounts Speciali st (English/French) at Questrade?
Helping Canadians become much more financially successful and secure
Interacting and building relationships with customers through various communication channels, including phone, live chat & SMS, email and occasionally face-to-face / virtual meetings
Continuously providing a high level customer experience by demonstrating our We Care values during each customer interaction
Educating customers on Questrade’s trading platforms, and our products and services
Receiving weekly/monthly coaching, mentoring, and training from sales team members
Agile: ability to manage multiple client communication channels, including inbound and outbound responsibilities
So are YOU our next Bilingual New Accounts Special i st (English/French)? 1 - 2 years’ work experience in a sales environment with a strong focus on putting the customer first
Fully Bilingual in English and French, both verbal and written
Contact center experience, ideally in financial services
Flexibility to work rotating 8-hour shifts, including evenings

Intro & pre-screen with the Talent Acquisition team
First Interview: On-site with the Sales Leadership team (Remote for those located more than 100kms from the office location)
Second/Final Interview: On-site with the Senior Sales Leadership team (Remote for those located more than 100kms from the office location)
Work Model: We offer a tiered hybrid approach based on candidate location relative to the office. If a successful candidate's location is 100kms or further, the role is fully remote.
Training: On-site (Remote for those located more than 100kms from the office location)
At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.

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