Phone Specialist

3 weeks ago

Toronto ON, Canada WoodGreen Full time

Competition #2024-199-CP CLIENT CARE SPECIALIST
Employment Type: Contract Salary (ending April 25, 2025) Bargaining Unit
Program Overview – Employment Services, Community Programs , 815 Danforth Ave
Employment Services is a dynamic and result oriented program within CPU which offers a range of resources, supports and services to respond to the employment needs of job seekers and hiring demands of the employers. The goal of Employment Services is to help Ontarians find sustainable employment by connecting them to gainful employment opportunities and or guiding individuals on a path to higher skills and trainings to achieve their career goals.



Process intakes, administer, and evaluate in-depth assessments to create and support achievable, realistic and individualized Employment Action Plans (EAP).
Update client files, EAP, progress and provide statistical reporting and other documentation in identified case management systems and databases.
Ongoing coaching that supports successful employment retention based on the needs of each participant and/or referrals to internal/external organizations for specialized services include disability, mental health & addiction, housing, income, etc.
Share information for education & training opportunities to support long term job retention.
Provide follow-up support or provide referrals to further training and/or education.
Create opportunities for post program networking and learning events/activities.
Conduct outreach and marketing activities to promote programs & services.
Plan, organize, and facilitate various workshops for job seekers & community groups.
Assist in tracking all program activity in client and employer files related to intake data, participation, outcomes, and other required information.
Follow all agency Health and Safety Policies and procedures.
Degree/Diploma in Social Services, Career Employment Counseling, or related field of study.
Extensive knowledge of pre-employment supports methods, re-training opportunities, and Labour market information and resources.
Knowledge and/or connections with community resources and supports available for job seekers of all demographics.
Experience in career counseling (job search, job development & job retention) an asset.
Advanced skills utilizing all Microsoft Office Applications and Databases and the ability to quickly learn new software and programs.
Crisis Intervention and First Aid Certified is considered an asset.

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