Account Representative
4 weeks ago
Account Specialist: Become the Newest Member of the VF Family
The Account Specialist works in partnership with a brand’s sales representatives to manage accounts and their order base, providing customer service support to the account and representative through various stages of order processing. The Account Specialist will communicate and collaborate with sales, the customer, the distribution center and all departments included within the company as necessary. The Specialist sometimes works as a team and sometimes independently to ensure that product is correctly ordered, priced, ticketed, processed and shipped by the requested time.
Efficiently manage assigned orderbook by entering, revising, and releasing orders for processing. Provide order entry support for other team members when appropriate.
Provide excellent customer service by offering product specification and product availability information. Pinpoint and investigate product/service issues and provide effective and timely communication to all business partners to address the resolution and/or plan of action.
Demonstrate professional phone etiquette with internal and external customers by answering inbound customer calls on the departmental phone queue.
Acts as support and a resource for day-to-day activities within the department and assists with special projects as needed (customer follow-up, training support, triage customer complaints).
Bilingual (French and English) required
Proficient PC skills including Microsoft Office
Knowledge of SAP and Cognos reporting preferred
Customer service oriented
Able to work cooperatively with others across the organization to achieve shared objectives and gain trust and support of others. bilingual (French and English) required
May require extensive sitting and use of keyboard/computer with a use of a phone headset
May require overtime as needed to meet demand/schedule.
Account Specialist: Become the Newest Member of the VF Family
The Account Specialist works in partnership with a brand’s sales representatives to manage accounts and their order base, providing customer service support to the account and representative through various stages of order processing. The Account Specialist will communicate and collaborate with sales, the customer, the distribution center and all departments included within the company as necessary. The Specialist sometimes works as a team and sometimes independently to ensure that product is correctly ordered, priced, ticketed, processed and shipped by the requested time.
Efficiently manage assigned orderbook by entering, revising, and releasing orders for processing. Provide order entry support for other team members when appropriate.
Provide excellent customer service by offering product specification and product availability information. Pinpoint and investigate product/service issues and provide effective and timely communication to all business partners to address the resolution and/or plan of action.
Demonstrate professional phone etiquette with internal and external customers by answering inbound customer calls on the departmental phone queue.
Acts as support and a resource for day-to-day activities within the department and assists with special projects as needed (customer follow-up, training support, triage customer complaints).
Bilingual (French and English) required
Proficient PC skills including Microsoft Office
Knowledge of SAP and Cognos reporting preferred
Customer service oriented
Able to work cooperatively with others across the organization to achieve shared objectives and gain trust and support of others. bilingual (French and English) required
May require extensive sitting and use of keyboard/computer with a use of a phone headset
May require overtime as needed to meet demand/schedule.
Le spécialiste des comptes travaille en partenariat avec les représentants commerciaux d'une marque pour gérer les comptes et leur base de commandes, en fournissant un service client au compte et au représentant à travers les différentes étapes du traitement des commandes. Le spécialiste des comptes communique et collabore avec le service commercial, le client, le centre de distribution et tous les services de l'entreprise si nécessaire. Fournir un excellent service à la clientèle en donnant des informations sur les spécifications et la disponibilité des produits. Identifier et étudier les problèmes liés aux produits/services et communiquer efficacement et en temps utile avec tous les partenaires commerciaux afin de trouver une solution et/ou un plan d'action.
Assurer un rôle de soutien et de ressource pour les activités quotidiennes au sein du département et participer à des projets spéciaux selon les besoins (suivi des clients, soutien à la formation, tri des plaintes des clients).
Diplôme de fin d’études secondaires ou équivalent : grade d’associé de préférence
Bilinguisme (français/anglais) exigé
Maîtrise de l'outil informatique, notamment Microsoft Office
Connaissance des rapports SAP et Cognos souhaitée
Orienté vers le service à la clientèle
Expression bilingue (français et anglais) requise
Le poste peut exiger, au besoin, des heures supplémentaires pour répondre à la demande ou respecter les délais.
VF Corporation outfits consumers around the world with its diverse portfolio of iconic lifestyle brands, including Vans, The North Face, Timberland, and Dickies. Founded in 1899, VF is one of the world's largest apparel, footwear and accessories companies with socially and environmentally responsible operations spanning numerous geographies, product categories and distribution channels. VF Diversity Vision Statement
VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.
VF is committed to meeting the diverse needs of people with disabilities in a timely manner that is consistent with the principles of independence, dignity, integration and equality of opportunity, and will do so by striving to identify, prevent and remove barriers to accessibility wherever possible as well as by meeting the accessibility requirements under the ADA, AODA, and other applicable state, local or provincial regulations.
VF is committed to digital accessibility, and to conforming to the Web Content Accessibility Guidelines (WCAG) 2.
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