Senior Customer Success Manager

3 weeks ago

British Columbia, Canada LifeWorks Full time

Senior Customer Success Manager - TELUS Health page is loaded Senior Customer Success Manager - TELUS Health Postuler locations Calgary, Alberta, Canada Vancouver, British Columbia, Canada time type Temps plein posted on Publié il y a 9 jour(s) job requisition id R-15298

À TELUS Santé, nous donnons à chacun les moyens de vivre plus sainement. Guidés par notre vision, nous exploitons la puissance de notre technologie de pointe et misons sur l’unicité des personnes pour créer le futur de la santé. En tant que chef de file mondial des services de santé et de bien-être – englobant la santé physique, mentale et financière – TELUS Santé améliore les résultats en matière de santé pour les consommateurs, les patients, les professionnels de la santé, les employeurs et les employés.

TELUS Health's Employer Solutions supports the health and wellbeing of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platforms. We’re committed to building the healthiest workplaces on the planet.

That’s why we offer employers a range of services and tools to empower healthier, happier, and more productive employees with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues and concerns about family, health, life, money, and work.

The TELUS Health's Employer Solutions team is focused on delivering high quality care through highly personalized care, enhanced employers and employees experiences and easy access to a broad range of services such as Employee Assistance Program (EAP) as well as primary care, virtual care, preventive health, wellness, mental health, occupational and executive health.

At TELUS, our employees have access to high-quality well-being support and resources. We foster an innovative and collaborative work environment that supports your personal and professional growth. We value individuals and teams who bring passion and a commitment to excellence.
Join us and thrive.


Our team and what we’ll accomplish together

 

As a Senior Customer Success Manager, you will play a pivotal role in building trusted advisor relationships with our enterprise clients, driving higher employee engagement, and enhancing overall wellness through TELUS Health's innovative solutions.

Your strategic planning, management, and measurement skills will be key in ensuring the ongoing success of our customer base. Leveraging performance metrics and exploring new growth opportunities, you will be instrumental in driving business development. With a focus on outcomes, you will work closely with clients to define and achieve their success.

This is an exceptional opportunity to join a leading innovator in engagement and wellness solutions, offering a challenging and rewarding role. We are seeking a highly energetic and trusted relationship builder who is passionate about helping clients succeed. If you thrive in a collaborative and fast-paced environment, we invite you to join our team and make a significant impact.


Responsibilities

  • Maintaining the highest level of client allegiance by developing relationships at all levels within the client organization, particularly the C-level executives

  • Demonstrating a consultative client approach, with an ability to build strong relationships and partnerships with our clients, by developing a deep understanding of the clients’ needs, cultures and business issues

  • Continually demonstrating a highly developed capacity to consult around workplace and/or organizational issues and developing creative solutions for those issues

  • Retaining, growing and managing TELUS Health's large account portfolios

  • Analyzing and interpreting data to recommend solutions to address workplace health issues

  • Assisting with escalations, and solution planning

  • Managing the account profitability including working with service delivery teams to support financially efficient management of the contract

  • Alignment with Senior Leadership teams as required, and collaborate with Sales, Implementation teams and other enabling groups to represent the voice of our customer and impact processes in a positive way

  • Participating in proposal development and presentations to prospective organizations and/or when existing clients go through a re-tendering process


What you bring

  • 5 - 7 years of experience in Account Management, Success Management or other customer facing relationship role; experience in B2B sales is an asset

  • Experience in providing premium level of service and personalized attention to C level clients

  • Understanding Employee Assistance Programs (EAP), Wellness, Mental Health, Health Benefits, Recognition, Perks or Human Capital Management market

  • A highly effective consultative approach to problem-solving and project management, and a desire to exceed client expectations at every turn.

  • High emotional intelligence and ability resolve conflict wherever it arises

  • Desire and ability to negotiate and communicate successfully with clients

  • Ability to be self-motivated and team-oriented

  • Proficiency with essential tools such as laptops, email, Office apps, smartphones, and CRM applications such as Salesforce.

  • Excellent organizational skills, combined with efficiency and exceptional follow through

  • Availability for occasional in-person client meetings

  • Undergraduate degree in Business, Human Resources, Psychology Health Sciences, or related field

Great-to-haves

  • Previous experience with HR, Wellness programs, Employee Assistance Programs (EAP), Preventative Health, Occupational health health, or Human Capital Management (HCM) space are considered an asset

#LI-SG1

#LI-Remote
#LifeAtTELUS
#HiringNow

À propos de nous

Nous sommes une équipe axée sur les personnes, les clients et les objectifs, qui collabore, innove et crée des retombées positives au quotidien. Nous améliorons des vies grâce à nos solutions technologiques. Nous favorisons une culture d’innovation qui permet aux membres de l’équipe de résoudre des problèmes complexes et de produire des résultats exceptionnels sur le plan humain dans un monde numérique. 

À TELUS, nous sommes fiers de notre culture qui encourage la diversité. Nous croyons foncièrement à l’importance d’adopter des pratiques équitables en matière d’emploi. Ainsi, le dossier de tous les candidats qualifiés est étudié. Pendant tout le processus de recrutement, nous tenons compte des besoins particuliers des candidats handicapés, au besoin.

Avertissement : Conformément à la Politique de sécurité des centres de données de TELUS Santé, tout membre de l’équipe susceptible de travailler dans un centre de données ou d’avoir accès à des renseignements détaillés sur les technologies de service client peut faire l’objet d’une enquête de sécurité auprès du gouvernement du Canada.

La santé et la sécurité de notre équipe, de nos clients et des communautés que nous desservons sont primordiales pour TELUS. Par conséquent, nous exigeons que toute personne qui se joint à nos Cliniques TELUS Santé soit complètement vaccinée contre la COVID-19.

Remarque aux candidats du Québec : si la connaissance de l’anglais est requise, c’est parce que le/la membre d'équipe qui occupera ce poste sera appelé(e), sur une base régulière, à interagir en anglais avec des parties externes ou internes ou encore à travailler dans un environnement informatique anglais dans le cadre de ses tâches.

En déposant votre candidature pour ce rôle, vous comprenez et acceptez que vos informations seront partagées avec l'(les) équipe(s) d'acquisition de talents du groupe de sociétés TELUS et/ou tout gestionnaire impliqué dans le processus de sélection.

#J-18808-Ljbffr

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