Manager, Retail Credit

4 weeks ago

British Columbia, Canada First Credit Union Full time

Location: British Columbia - Remote/Hybrid Options Available
Preference is given to applicants located in or near the communities we serve, which include Powell River, Courtenay, Cumberland, Bowser, Union Bay, Hornby Island, Texada Island, and Bowen Island.

Manager, Retail Credit

Be one of the many First Credit Union team members who say, “I love my job” - this resonates in our 5-star rating on Glassdoor and our standing as one of B.C.’s Top Employers. First Credit Union is a financial co-operative with branches in eight communities across the south coast of B.C., focused on the financial, social, and environmental well-being of our members and the communities we serve.

The Manager, Retail Credit adjudicates and oversees the retail lending portfolio within approved credit management policies and delegated limits to support credit union growth objectives while managing risk. This position leads and develops the loans administration department and supports the retail lending team to uphold effective lending practices and exceptional member service. The incumbent contributes to process improvement initiatives and supports the adjudication of loan applications, developing retail lending knowledge, and enhancing member financial well-being.

Major Responsibilities:

  • Provides direct management and leadership to the Loans Administration team, ensuring effective operations and employee development.
  • Conducts efficient and accurate adjudication of retail credit applications using sound and consistent analysis and underwriting practices.
  • Communicates credit decisions effectively and respectfully, ensuring clarity & understanding.
  • Demonstrates comprehensive understanding of retail lending policies, procedures, and updates, including third-party partner lending guidelines.
  • Contributes to process improvement initiatives, proactively identifying opportunities to enhance efficiency and effectiveness.
  • Ensures retail credit applications and portfolio comply with industry standards, legislation, regulations, policies and procedures.
  • Provides consistent feedback and support to retail lenders, fostering professional growth and development.
  • Assists in maintaining overall regulatory compliance by managing monthly reporting and auditing requirements.
  • Supports the Senior Manager, Retail Credit to identify training opportunities for lending employees and works with branch managers and the Senior Training and Advisory Specialist to deliver relevant training.
  • Supports branch managers with coaching and performance management for lending employees.
  • Maintains and updates lending training guides and facilitates training with third-party partners (e.g. CMHC, Sagen, CUMIS) to ensure staff competence and compliance.
  • Works alongside branch managers and the Senior Manager, Retail Credit to maintain retail loan delinquency and oversees collection activities organization-wide, ensuring adherence to policies and procedures.
  • Administers the approved mortgage broker list and manages relationships with appraisers, notaries, and lawyers, including vetting new relationships.
  • Maintains a deep knowledge of First Credit Union products and services to support informed decision-making.

Required Experience, Knowledge, Skill, and Ability:

  • Secondary School Diploma.
  • Bachelor’s degree in Finance, Business Administration, or related field (or equivalent experience).
  • Minimum of 3-5 years of experience in retail lending, preferably within the Credit Union system.
  • Successful completion of the CCUA Consumer & Residential Mortgage Lending Accreditation* (within 24 months of start date).
  • Proficiency in conducting credit adjudication and underwriting for retail loan applications.
  • Strong understanding of industry regulations, lending laws, and compliance requirements.
  • Demonstrated leadership abilities with experience in managing and developing lending teams.
  • Effective communication skills to convey complex financial information and credit decisions clearly.
  • Experience in identifying and implementing process improvements to enhance efficiency and effectiveness in retail lending operations.
  • Knowledge of the local communities that we serve as it pertains to lending.

Successful employees will demonstrate the following skills:

  • Excellent analytical and problem-solving skills to assess creditworthiness and mitigate lending risks.
  • Adherence to the First Credit Union Investment and Lending Policy and Procedural Policies.
  • Strong decision-making skills to make sound lending decisions while considering risk factors and business objectives.
  • Ability to manage relationships with third-party partners, such as appraisers and legal professionals.
  • Ability to collaborate with cross-functional teams and stakeholders to achieve lending objectives.
  • Capability to thrive in a dynamic, fast-paced environment and adapt to changing market conditions.
  • Commitment to delivering exceptional member service and supporting positive member experiences through retail lending processes.

Why work for us?

  • Take advantage of opportunities for career development including continuous training, education support and career planning.
  • Embrace our commitment to employee wellness including a comprehensive employee and family assistance program.
  • Enjoy a competitive compensation package.
  • Be part of a company that is dedicated to making meaningful community impact.

Who should apply?

To support employment equity and diversity in the workplace, we welcome applications from all groups, including visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who may contribute to diversity at First Credit Union. We also recognize unique styles, perspectives, and beliefs that support a diverse, respectful, and inclusive work environment.

First Credit Union is a community owned financial institution. When your customers are your shareholders, it changes the way you run your business. We don’t ever have to choose between what’s best for our business, what’s best for our community, or what’s best for our members; they are one and the same. This is the cooperative advantage.

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