Customer Success Manager Full-Time/Remote

4 weeks ago


British Columbia, Canada CrowdStrike Holdings, Inc. Full time €95,000 - €160,000

Customer Success Manager (Remote, CAN) page is loaded Sr. Customer Success Manager (Remote, CAN)
Apply locations Canada - Remote ON Canada - Remote NS Canada - Remote NB Canada - Remote AB time type Full time posted on Posted 24 Days Ago job requisition id R17819 #WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. As a Senior Customer Success Manager, you will help our customers derive maximum value from their investment in LogScale product suite. As their trusted advisor and advocate, you will gain a deep understanding of their business and objectives, leading to project success, retention and growth with their CrowdStrike products.
To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills and have excellent technical problem-solving skills.
As a Senior Customer Success Manager, you will:
Proactively support your customers by driving business outcomes, identifying opportunities, and surfacing feature requests and insights to our product and engineering teams. Identify measurable goals and timelines to help customers onboarding and grow.
Manage renewal risk and collaborate with sales executive teams to remediate and ensure a successful renewal and upsell of product across assigned territory
Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties.
L everage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.
Drive escalations with executive management and stakeholders
Help drive customer references and evangelize customer success stories.
Create knowledge base content to capture new learning for reuse throughout the company and user base.
Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications.
Bachelor’s Degree or equivalent experience
Knowledge of enterprise web technologies, security and cutting-edge infrastructures
Excellent customer service skills and ability to quickly establish technical credibility with customers
Commitment to customer success
5+ years of Customer Success/Support/Technical Account Management experience in SaaS organization
Strong familiarity with current concepts and technologies in at least one of these areas: DevOps, IT operations, Security, and Cloud
Experience managing software integration projects.
Prior experience in the log management space
#LI-Remote
#Remote-first culture
Competitive vacation and flexible working arrangements
Offices with stocked kitchens when you need to fuel innovation and collaboration
By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.
If you need reasonable accommodation to access the information provided on this website, please contact Recruiting@crowdstrike.The base salary range for this position in Canada is $95.000 CAD per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Founder George Kurtz realized that a brand new approach was needed — one that combines the most advanced endpoint protection with expert intelligence to pinpoint the adversaries perpetrating the attacks, not just the malware.
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