Bilingual (Spanish/English) Technical Helpdesk Support

Found in: Jooble CA O C2 - 2 weeks ago


Canada Agility CMS Full time

Bilingual Technical Support (Spanish)  
REPORTS TO: Customer Support & Enablement Manager
Customer Experience
Virtual Office with quarterly company team meetings in Toronto
 
As a Bilingual Customer Support Specialist, you’ll be the first point of contact for users looking for troubleshooting or seeking information about Agility CMS, reporting to our Customer Support and Enablement Manager. You’ll handle customer support inquiries via email and chat, ensuring customers receive timely, and accurate assistance. This role requires close collaboration with our product team to resolve technical issues and champion customer feedback, as well as our Customer Success team.
 
Provide prompt and efficient customer support through email and chat, addressing customer inquiries, issues, and feedback.
Diagnose and troubleshoot basic technical questions, guiding customers through step-by-step solutions.
Responsible for completing Spanish translations for verbal and written customer-facing communications.

Proficiency in both English and Spanish is a must
Previous experience in technical support for a SaaS product
Experience with HubSpot or other CRM tools is an asset
Excellent time management and organization skills, and can manage multiple projects and responsibilities to achieve measurable results on time 
Individual medical and dental benefits 
We are 100% remote and global. We focus on career pathing for each and every one of our employees and help provide training to advance at every stage in your career.
Coffee chats, happy hours, cooking classes, BBQ get together, and more 


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