Spanish Bilingual, French Bilingual

3 weeks ago


Canada Di Leone Group Inc. Full time

We are looking for professional talents with experience and knowledge for our Customer Service Department, for the position of Customer Service Agent .
We are a Company dedicated to the professional assistance of our clients, in immigration and humanitarian legal processes to Canada and the United States.
Skills of a good Customer Service Agent:
~ · Our Customer Service Agent is the first face of our Company and must ensure that each prospect and/or client has a positive and memorable experience.
It is an extension of our brand and must be focused on the Company’s values, this task is accomplished by treating each client in a courteous manner, greeting them, and answering each question in a friendly and efficient manner.
A Customer Service Agent, must identify the needs of each client, clarify information, and offer them solutions or alternatives.
~ · Take responsibility for efficiently resolving client problems, complaints and inquiries, as well as keeping client satisfaction at the center of any decision and behavior.
The Customer Service Agent is responsible for collecting all relevant client data. This data is incredibly important, as it is often used by other departments of the Company, such as the marketing department in an effort to generate future revenue through marketing materials mailings.
Bilingual in English/Spanish (Compulsory)
· An excellent service orientation and good manners with the public.
· Proactivity, friendly with online and telephone work, high commitment, and aspirations for personal and professional growth.
· University studies: social communication, law, management, or marketing are preferred.
· Availability to work Monday through Friday and punctually meet a schedule.
· Good command of the MS Office package.
· Skilled with virtual communications: Present our brand and services.
· Follow up on quality control in customer service.
· Address any questions or complaints from clients or prospects.
· 100% remote work from Latin America.
· If you meet these criteria and would like to be part of our success team, click on the button below and send us your application today. com writing in the subject the name of the position to which you are applying.
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