Data Associate

2 weeks ago


Canada Sago Full time

We're a team of innovators, strategists, and problem-solvers dedicated to helping our clients connect human answers to business questions. With a culture that values collaboration, creativity, and personal growth, we're looking for a Bilingual Panel-Helpdesk Associate to join our team in India Canada and contribute to our global success.
As a global leader in market research and data solutions, Sago is committed to connecting human answers to business questions. We have done it for over 55 years with the brightest minds, and we are looking for more trailblazers who will help us pave new paths that connect our clients with audiences around the world.

Intake, triage, investigate, and respond to inquiries directed to Sago’s AskingCanadians’ respondent help desk, maintaining our company’s reputation for high-quality service
Respond to English and French respondent inquiries by email, and at times, through phone
Follow appropriate communication procedures, guidelines, and policies
Other duties as assigned such as translate, edit and proofread material in both English and French



Be fully bilingual; especially in written Quebecois and grammatically correct English
Highly customer focused and willing to help people resolve their questions in a timely manner
Computer literate and experience of using Microsoft Office packages
Experience with customer service ticketing software a plus

COMPUTER SKILLS:
Proficient in Microsoft Office including Word, Excel and PowerPoint
Experience working with cloud-based software

Sago is strongly committed to diversity within its community and welcomes applications from racialized persons/persons of colour, women, Indigenous People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas. In accordance with the AODA Act, accommodation will be provided throughout the recruitment process to applicants with disabilities.



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