Summertime Contractor: Support and Operations

2 months ago


Canada Zoobean, Inc. Full time

In order to apply for this position, you must presently or previously have used Beanstack as an administrator at a public library or school that licenses Beanstack. You must also submit a cover letter to apply and clearly indicate in that cover letter that you are aware of these requirements.
As a Summertime Contractor on the Client Success Support and Operations team, you will work with a team of three full-time support and operations specialists and report directly to the Support and Operations Team Lead. The bulk of your time will be spent on our helpdesk, responding to and troubleshooting tickets submitted by public library and school Beanstack administrators as well as end users. This is a seasonal position, which will begin with 10-20 hours of paid training in May, and work between 20-35 hours per week from June through August.
Claim, respond to, and close tickets on our helpdesk, communicating directly with submitters via HubSpot
Troubleshoot technical issues reported to the helpdesk, and submit bug reports to engineering via Asana
Assist with support and operations projects and tasks as needed
2+ years of public library or K-12 education experience
~ Entrepreneurial: comfortable navigating constantly shifting priorities, self-starter with minimal need for supervision
~ Hands-on experience addressing inquiries related to Beanstack from school or library staff and/or end users
~ Startup experience
~ Experience collaborating with a remote team
~ 35 hourly rate

Zoobean’s flagship products help people achieve reading goals by tracking reading and participating in reading challenges. We serve over 10,000 public library and school clients in the United States, Canada, and Australia. Our customers range from big to small and include the Los Angeles Public Library, the Hawaii Department of Education, and the Department of Defense.
Diversity, Equity, and Inclusion
We believe diversity breeds innovation. We're building a product that helps librarians, educators, and families everywhere, and to do that well, we need a workforce that’s representative of the population we serve. Inclusion: Our company grew out of a calling to help children and families see themselves in the books they read. That same commitment to diversity runs through all we do and allows us to express ourselves while feeling a sense of belonging to a larger community.



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