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People & Culture Manager
2 months ago
KITS is Canada's largest direct-to-consumer digital eyecare platform, making eyecare easy, for everyone, everywhere. Headquartered in Vancouver, we manufacture locally and strive to provide exceptional experiences for customers, employees, partners, and the community, guided by values of innovation, collaboration, inclusion, integrity, and accountability. Despite our established presence, we maintain an entrepreneurial culture that values hard work, innovation, and strategic thinking, operating as a meritocracy focused on impactful work that drives growth and value for our customers.
THE POSITION
The People & Culture Manager will collaborate with our People Team and People Managers to provide best-in-class, comprehensive HR, recruiting, and people support for our corporate and hourly teams. This position offers a hands-on role where you can drive impactful HR initiatives and programs.
Responsibilities
- Manage recruitment process, including marketing and posting via social channels, screening, interviewing, and delivering an industry-leading candidate experience.
- Coach, guide, and support people leaders on people practices such as performance, career development, and employee relations.
- Empower leaders (new and existing) to deliver best in-class team experiences.
- Launch and improve people initiatives that create an industry-leading experience for both internal and external stakeholders.
- Own the delivery through our communication channels to keep our team informed and connected on both strategic initiatives and people resources.
- Administer regular team surveys and provide insights and recommendations based on the results.
- Facilitate our bi-annual checking and annual review cycle with the VP of P&C and people leaders.
- Become a subject matter expert in our benefits package and total rewards programs, working with our broker and VP to administer and improve these programs, including renewals and utilization reporting.
- Update and maintain our Handbook and Policies.
- Facilitate the onboarding and offboarding process, from new hire orientation to exit interviews.
- Work with our Office Coordinators across our three locations to oversee health, safety, and environmental matters. Oversee KITS's approach to health, safety, community, and environment.
- Maintain and build knowledge of trends and standard practices in the HR discipline to proactively examine and suggest improvements to culture, practices, and policies.
Qualifications
- Bachelor's degree or relevant experience
- 5+ years' experience in talent management or key HR roles, demonstrating the ability to build and improve HR programs.
- In-depth knowledge of HR trends, technology, and best practices.
- Strong analytical skills, with a track record of using data to inform HR strategies.
- Excellent communication and interpersonal skills, with the ability to build relationships at all levels of the organization.
- Problem-solving skills, with the ability to iterate on initiatives and drive continuous improvement.
- Ability to thrive in a fast-paced, high-impact environment.
- Experience in both corporate and hourly workforce environments.
- Expertise in continuous performance management and OKR/goals management.
- CPHR designation, or working towards it.
- Strong understanding of change management best practices.
