Field Manager

4 weeks ago

Edmonton, Canada AMA - Alberta Motor Association Full time

YOU'RE A natural leader WHO

BRINGS OUT THE best IN PEOPLE.


Posted: 10-23-2024

Closing: Until Filled

Location: Edmonton, Kingsway


While you’re all about building up the team, you’re also far-sighted and can see the bigger picture. Delivering a world-class product while maintaining an industry-leading team at the same time isn’t easy, but you’ve done it. We could use someone with your customer service skills and passion for enhancing relationships to join our Driver Education team.


As a Driver Education Field Manager, you will be assisting with recruitment and selection for contracted driving instructors, enhancing relationships and their performance through KPIs, and being the first point of contact for resolving complaints between students, parents and instructors.


WHAT MOVES YOU

  • You’re a born leader, mentor and team builder who can inspire your team to help execute your strategic vision.
  • You embrace the idea of helping others reach their full potential.
  • You’re all about customer service, whether you’re dealing with internal or external clients.
  • You’re a big-picture thinker who knows how to create timelines, evaluate information, and troubleshoot to reach your team’s goals.
  • You’re a stickler for details and accuracy – you’re so organized that you have an uncanny ability to get your hands on the right information quickly.
  • You love coming up with innovative business development strategies that lead to exceptional results.
  • You know how to get things done and get results.
  • You’re a flexible, team player who thrives on change.
  • Members are always at the heart of what you do. It’s about understanding and nurturing individual life journeys.
  • You not only understand AMA’s “Why,” you live it—staying true to our shared values and supporting purpose-driven work that makes a difference.


WHAT YOU’LL DO

  • Report to the Manager, Driver Education Novice.
  • Work with students, parents and contractors to resolve and manage any conflicts or complaints.
  • Working closely with instructors to ensure they are living up to AMA’s brand promise of treating students as ‘practically family’.
  • Assist with recruitment and selection of driving instructors.
  • Manage KPIs and targets to work with contracted instructors to improve their overall lesson delivery.
  • Work with contractors on managing any concerns and issues and work closely together on solutions for the business.
  • Recommend changes and/or improvements to the contracted driving instructor program to ensure that the expectations of students are being met.
  • Work collaboratively with Driver Education leadership team, Senior Instructors and administrative operations to help determine service gaps within the province, and find solutions by recommending the hiring or termination of instructors.
  • Gather the necessary information from a contracted driving instructor, student, parent/guardian and all other parties to determine what happened and decide on an equitable solution.
  • Deliver both positive and negative news to students, parents/guardians, and contracted driving instructors about the outcomes of any issues.
  • Look for trends and distribute preventative information to the contracted driving instructor network.
  • Deliver information to the contracted driving instructor network on strategies and training opportunities to reduce overall complaints and increase student satisfaction.


WHAT YOU’VE DONE

  • You have a high school diploma with a minimum of 3 years of relevant working experience in managing relationships and/or service agreements.
  • Bonus points if you have demonstrated experience in driver education or similar industries.
  • You have demonstrated experience with performance management (goal setting, measuring, monitoring and execution skills).
  • You have experience in the recruitment and selection of employees and/or contractors.
  • You’ve proven that you know how to get high-quality results even within tight timelines.
  • You have experience in a fast-paced, member-centric and performance-based work environment.


WHAT YOU’LL GET

  • Competitive salary.
  • Flexible benefits.
  • Outstanding employer-paid retirement savings program.
  • Great AMA discounts.
  • Unlimited learning opportunities.
  • Growth opportunity as a leader
  • Paid vacation and other paid time off including a volunteer day and Me-Day.


We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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