Customer Success Manager for Shopify Development Agency

1 week ago

Canada Presidio Full time

Presidio is a leading independent Shopify design and development partner. We are a team of commerce experts dedicated to creating, building, and growing ambitious and beloved brands. Learn more at presidiodev.com.


This role is client facing and will require you to work directly with our clients to help manage their ongoing project with us. Presidio currently has 4 project managers t


This role requires a strategic thinker who can understand client needs and can work daily with our select set of clients. Please do not apply if you do not have relevant experience.


RESPONSIBILITIES


  • Client Acquisition & Relationship Management: Identify, target, and engage with key enterprise clients. Build and maintain strong, long-term relationships with decision-makers.


  • Tailored Solutions: Collaborate with internal teams (e.g., strategy, creative, engineering) to develop customized solutions that meet client needs and align with their business goals.


  • Client Presentations: Prepare and deliver compelling presentations and proposals to clients, showcasing the agency's capabilities and value propositions.


  • Account Growth: Manage and grow existing client accounts, identifying opportunities for upselling and cross-selling additional services.


  • Market Research: Stay up-to-date with industry trends, market conditions, and competitor activities to inform sales strategies and provide clients with relevant insights.


  • Collaboration: Work closely with internal teams to ensure seamless project execution and client satisfaction.


EXPERIENCE


  • Experience: 5+ years of experience in customer success and project management, preferably within an agency or related industry.


  • Proven Success: Demonstrated track record of meeting or exceeding sales targets, particularly with enterprise-level clients.


  • Industry Knowledge: In-depth understanding of the agency's industry, including key trends, challenges, and opportunities.


  • Relationship-Building Skills: Exceptional interpersonal and communication skills, with the ability to build rapport and trust with clients at all levels.


  • Strategic Thinking: Ability to think strategically and creatively to solve complex business problems and deliver value to clients.


  • Presentation Skills: Strong presentation and negotiation skills, with the ability to convey complex ideas in a clear and compelling manner.

  • Technical Proficiency: Familiarity with Shopify, Asana, Slack and has experience writing product estimates.


PERKS & BENEFITS

  • Competitive Healthcare with Dental & Vision


  • Competitive PTO policy with paid time off at end of year


  • Flexible working schedule


  • Remote-first culture


  • Home office stipend


  • Apple gear

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